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Consultants in business & technology strategy using
Customer Co-Design
to improve
Customer Experience
and to
Innovate
.
We are experts in
CRM
,
E-Commerce
,
Cross-Channel CRM
,
Customer Communities
,
Customer Service
,
Knowledge Management
,
Portals
,
Search & Findability
,
Social Networking
,
Web 2.0
.
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Free Downloads
•
Customer Service KM Evaluation Framework
•
End-to-End Search Marketing and Customer Experience
•
B2C Ecommerce Evaluation Framework
Upcoming Workshops
•
Customer Scenario Mapping Introductory Training
September 9 - 11
Communities
•
Patty's Pioneers
•
Patty's Visionaries
•
CSM Exchange
Browse Research
Briefing requests
Patricia Seybold's Speeches
Patricia Seybold's Podcast on Uganda Rural University for Women
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