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Our Business Model
"We won’t waste your time or ours—We're
focused."
Many people ask about our business model. We’re
a focused, dedicated group of experienced
consultants. Privately held, we’ve been in business
since 1978. We’re cash flow positive and profitable. Our
profits flow directly to our employees. Our senior
consultants devote about 30% of their time to hands-on consulting
with you, our clients, either on a project or a retainer basis.
We work with your team to help you design, jumpstart, and refine
strategic business and technology initiatives. We’re a lean
crew. We don’t want to move in with you. We want your team
to be successful. We’re effective and efficient. We won’t
waste your time or ours.
The same senior consultants invest 50% of their time doing research
and analysis to provide you with written best practices, how to’s,
case studies, and technology evaluations for our advisory services—knowledge
transfer that will keep you on the cutting edge. We offer annual
memberships to our advisory services. These memberships fund
our research.
Our consultants also:
- Run Customer Scenario® Mapping
engagements
- Conduct workshops
- Provide executive education
- Speak at users’ group meetings and conferences
- Facilitate peer group meetings
- And, train and certify trainees in our licensed methodologies:
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