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How Alaska Airlines has Implemented its Mobile Strategy by Patricia Seybold in InnovationCurtis Kopf, Managing Director of Customer Innovation at Alaska Airlines and Shehryar Khan of UberMind, the mobile development firm they partnered with (which is now part of Deloitte), discuss how they developed Alaska Air's mobile apps. Shehryar Khan and Curtis Kopf at SIC2011 from Seattle Interactive Conference on Vimeo.
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Mobile Phone Users: Know How to Protect Your Privacy by Patricia Seybold in Online, Mobile & ITWho Is Collecting Data about Lost Smartphones? I was curious about where the data came from for this graphic, so I dug a bit further. Mobile security provider, Lookout, aggregates the information from its 15 million smartphone customers in 170 countries around the world and publishes that aggregated information. (It’s ...
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Disconnect from being Tracked! by Patricia Seybold in Online, Mobile & ITIn an era in which customers are supposed to be in control, we feel very much out of control! And it's too hard to turn everything off that needs to be turned off! Disconnect.Me to the Rescue! Here's a link to a YouTube video you really need to watch. It's ...
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How the Commonwealth of Massachusetts Redesigned its IT Practices to Put Residents First by Patricia Seybold in InnovationHere is an example that shows (even!) governments can use outside-in innovation. In this case study, cross-agency teams worked together to design ideal service-delivery workflows. Could this approach be used in your organization? PROBLEM: Frustrating User Experience The Information Technology needs of the agencies within the state’s Health and Human ...
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