Anyone familiar with Morphis' ProcessRunner?

Posted Tuesday, July 1, 2014 in Customer Experience by Jeroen De Ploeg

Recently DELA (a Dutch insurance company) selected Morphis' ProcessRunner as its future CX software suite over e.g. KANA Enterprise and Pegasystems. I found out Gartner mentioned Morphis already two times in its CRM vendor guide (2013 & 2014 release). Is anyone familiar with this solution, that seems to support both omni-channel customer interactions and complete backend integration and includes a completely integrated knowledge management solution. 

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