How Customer-Centric Are You, Really?

Posted Thursday, July 17, 2014 in Customer Experience by Ronni Marshak

Customer-centric executives often have an uphill battle to instill customer-centricity into their corporate cultures and to nurture and maintain that culture. In working with customer-centric execs and wannabes over 30 years, we’ve found that the ones who succeed in maintaining a customer-centric culture exhibit 10 distinctive behaviors.

Customer CentricCan you guess what these are? How many of these behaviors do you exhibit day in and day out?

10 Characteristics of Customer-Centric Execs
How Many Do You Embody?
By Ronni T. Marshak, EVP and Senior Consultant, Patricia Seybold Group, July 17, 2014


If you would like to receive our weekly emails, click here.


Be the first one to comment.

You must be a member to comment. Sign in or create a free account.