iCloud was down for 9 hours last night...

Posted Wednesday, March 11, 2015 in Online, Mobile & IT by Peter Horne

which hit me hard because I use it transfer my pages docs from the US and I wanted to do my billing. 9 hours down for a service like iCloud would have to be the worst down time I have ever seen... ever. Can anyone remember Facebook, Amazon, Google or Microsoft being down for 9 minutes, let alone 9 hours???


  • andrewseybold
    Andrew Seybold on March 11, 2015 at 7:27 p.m.
    Pete--interesting post in light of the commentary I published today about the 15 HOUR Outage in most of Northern Arizona, not just the Internet but phones, cell phones and TV also.

    The article is here is you are interested.


  • phorne
    Peter Horne on March 11, 2015 at 7:44 p.m.
    Thanks Andy! Awesome set of facts in there... and probably an unintended consequence but I am definitely going to look in to ham radio networking just for lolz after reading your post. The Feds will be all over it... it's internet terrorism or WW3 writ large... count down to how long before it gets "writ-up" that way. Apparently for Apple, the cloud is Arizona (ironically where there are few clouds. Poor Flagstaff; the one and only place in the US where I sat down and said on the first night I was there - I could live here! Every current and x IT manager on this list knows that the Apple IT team would have known about this single point of failure. They just don't take it seriously, do they? Or they do, but it's not in their DNA. Conspiracy or incompetence; both are bad. Cheers...Pete
  • phorne
    Peter Horne on March 11, 2015 at 8:16 p.m.
    Government monopolies get a bad wrap, because they are inefficient on service cost.  However research in Australia as I recall (I can try and find it) showed the they are better at service delivery because that is their charter and their metric. Public Servants don't turn up to do a bad job; they turn up to do the job well.  And so they tend not to have an eye on cost because it is not the paramount metric. If the balance is delivery and fairness over cost, you can only do it as a people, not as a company. I think the hyper capitalists of the US free market have forgotten that... because there is money in it based on the market set balance of return on capital, and as one Australian larrikin (Bob Ellis) always says, because they are safe knowing that they can always fart through silk, and their kids can drink bottled water.  Or in this case; be connected. But sometimes markets are not the best measure... 911 connections being one of them.  I'm on your team with this one!  It's not good...
  • andrewseybold
    Andrew Seybold on March 11, 2015 at 11:57 p.m.
    Pete, thanks but what is more distressing to me is that after I posted this article I got a bunch of emails from Public Safety Answering Points  (PSAPS) who had lost 9-1-1 and/or Internet services within the last year, anywhere from a few minutes to over 36 hours in one case! Does not make me feel warm and fuzzy about are infrastructure since there is no money in that part of the business so it has gotten built on the cheap recently.

    It still amazes me that when AT&T was a monopoly they built fully redundant back-haul, and almost 5-9s of service, not because they were required, to but because that is what their, then, dedication was to getting it right. Now everyone cuts corners whenever and where ever they can.


  • thagan
    Tom Hagan on March 12, 2015 at 1 a.m.
    AT&T was interesting as a highly regulated true monopoly. As John Kenneth Galbraith said, I think in "The Affluent Society", visitors to the US when being shown the companies responsible for American pre-eminence were invariably taken to monopolies like AT&T. Long distance telephone calls were VERY expensive (for no good reason), but AT&T did produce Bell Labs and Western Electric, both stellar performers. On the other hand, "The President's Analyst" hilariously showed that "the telephone company" was a crypto government. Hard to recall what communication was like when under the control of a monopoly. It took the Carter Phone decision even to allow a non-AT&T device to be connected to the phone network. In early Internet days, when ARPA did packet switching using the switched phone line network, AT&T didn't understand it at all. Nor did they understand that the twisted pairs running down every street could carry 1 megabit per second, not just 56 Kb. I recall a consultant making a living by educating local phone executives on this. It eventually led in the 90's to the original "broadband" internet connections by the telephone company. That was before fiber blew away bandwidth limitations, leading to the modern Internet. Tom
  • andrewseybold
    Andrew Seybold on March 12, 2015 at 11:51 a.m.
    Tom, I knew that you would reference my favorite movie of all time!! And you are correct BUT they did build a very robust network for phone calls, much more robust than what is left today. Andy
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