Forum RSS feed for Forum
- « previous
- Page 10 of 14.
- next »
-
Crowdsourcing Can Improve Real-Time Experiences, Help in Decision Making, Generate New Innovations, and Even Save Lives by Ronni Marshak in Online, Mobile & ITIn this week’s article, I spent time exploring mobile crowdsourcing applications. Looking at apps such as Waze, where drivers report traffic-related incidents to enhance the GPS experience, and Minutely, where individuals provide up-to-the-minute updates on the weather report, I realized how effective crowdsourcing can be in improving our real-time experiences. ...
-
How to Avoid the 4 Biggest Pitfalls in Customer Engagements by Patricia Seybold in Customer ExperienceThere’s nothing worse than recruiting customers to work with you to come up with new solutions and then falling flat on your face because you weren’t actually able to deliver what customers wanted. That has happened to us and our clients a few times. But we’ve learned a lot from ...
-
Larry Ellison’s Priorities? Not His Customers! by Patricia Seybold in Customer CultureOn September 24th, Larry Ellison committed a major customer experience faux pas. He was an unexpected no show for his final keynote speech at Oracle OpenWorld, Oracle’s annual meeting of the faithful (developers and customers). Customers were left sitting for 45-minutes until an embarrassed Chairman of the Board admitted that ...
-
Is There Hidden Value in Twitter? by Patricia Seybold in Social MediaLast week, Twitter announced it will go public soon, in the obvious way, with a tweet. This IPO pre-announcement set the pundits and analysts buzzing about the possible value of the company based on revenue and earnings multiples, monetization strategies, mobile marketshare, and the value of the customer profile information ...
-
How They Fit: Customer Co-Design Philosophy and Our Customer Scenario Mapping Methods by Ronni Marshak in Customer ExperienceWhat’s our advice to savvy executives who are trying to grow and nurture a customer-centric organization? Collaborate with your customers through a Customer Co-Design approach. Although there are many methods out there to support customer co-design, we advocate our tried-and-true methodology, Customer Scenario® Mapping. For over 20 years, we’ve worked ...
-
When Mobile Phones Are Free….Where Will Most Innovation Come From? by Patricia Seybold in Online, Mobile & ITRumor has it that Amazon’s next mobile phone will be free—presumably subsidized by the increase in impulse downloads and purchases we do from our handy phones. On Tuesday, September 10, Apple announced its lower cost iPhone 5C. Technology analysts quickly reported that the low-cost phone is still too expensive in ...
-
Video: Patricia Seybold: Customers.com by Patricia Seybold in Customer Experiencehttp://www.speakinc.com/speaker/patricia-seybold
-
Innovation Meets the Revolution by Patricia Seybold in InnovationPodcast interview with Patricia Seybold, founder and CEO of the Patricia Seybold Group; author of Outside Innovation. October 20, 2006
-
Video: 1991 Engelbart/Seybold, Together We Can Get There by Patricia Seybold in InnovationNovember 15, 1991 I spent a few wonderful days with Doug Engelbart and his daughter Christina, wrapping my mind around his vision in the way that I most enjoy--interviewing him!
-
Improve Your Brain by Playing Games? by Patricia Seybold in InnovationOn a visit to my Mom’s retirement community, I attended a lecture given by the head of the Alzheimer’s unit at the University of Pennsylvania’s Perlman Center. He provided the seniors in the audience with a good overview of where we stand on research into Alzheimer’s and dementia. He also ...
-
Good Profile of the People Edward Snowden Trusts with His Revelations by Patricia Seybold in OtherAs I have written before, I believe that Snowden is a hero who is risking his life and has sacrificed his liberty to blow the whistle on the profound violations of our human right to freedom from surveillance. This long article, How Laura Poitras Helped Snowden Spill His Secrets by ...
-
Recent Important Articles about Surveillance by Patricia Seybold in OtherHere are some articles that have been curated by Scott Jordan and discussed in Patty’s Pioneers’ group over the past few weeks. I have found them to be really informative and provocative. I hope you will too: Good Articles on NSA Privacy Debate Here are some articles that have been ...
-
Microsoft’s Next CEO? by Patricia Seybold in OtherIt came as no surprise that Steve Ballmer is “retiring” as CEO of Microsoft. The board had no choice but to show him the door. Microsoft’s performance has been terrible. The company has consistently missed capitalizing on all the major technology waves since the PC OS, with the exception of ...
-
Using Customers’ Transactional Info to Deliver Great Customer Service by Patricia Seybold in Customer ExperienceWe all trust our suppliers with a lot of information about our daily lives. Our phone companies know whom we call and how long we talk. Our banks know how much money we have at any point in time in each account. Our grocers know exactly which products we bought/replenished ...
-
The $4 Million Call: Profiting from TOTAL Customer Support by Ronni Marshak in Customer ExperienceWhat if one customer support call, regarding an issue that isn’t something your company controls, is the one that makes the difference in your company’s survival? That’s what happened when Bob called Ron Burley at Broadcast Software at 2 a.m, because he needed help configuring Microsoft Windows. Writing this week’s ...
-
How Not to Run a Customer Advisory Group by Patricia Seybold in Customer ExperienceI am currently the member of a community advisory group put together by our local hospital management. The purpose of the group is to provide input into the “transition” from being a full-service hospital to being a walk-in urgent care center and physical and occupational therapy center. This group is ...
-
Bezos Buys Washington Post by Patricia Seybold in OtherWhen I read that Jeff Bezos had bought the venerable Washington Post newspaper from the Graham family in the same week that John Henry, owner of the Red Sox, bought the Boston Globe, it definitely got my attention. © 2013 The Washington Post I could (and probably should) write about ...
-
Yeah! Red Sox Owner, John Henry, Just Bought the Boston Globe! by Patricia Seybold in Social MediaWhen I wrote about the Globe's amazing coverage of the Boston Marathon bombing, I was really impressed with the reporting, but also with the editorial team's use of social media to help them in their round the clock coverage. The Globe used social media to correct misinformation, to gather tips ...
-
Snowden & NSA Surveillance by Patricia Seybold in Online, Mobile & ITWe Are All Under Surveillance Edward Snowden has slipped out of the Moscow airport to a hide-away somewhere in Russia. I wish him well. I also hope he can remain safe from assassins and would-be persecutors and extraditors. Edward Snowden is a hero to me. He is a young man ...
-
Learning from Revolutionaries: Doug Engelbart & John Seybold by Patricia Seybold in InnovationMy thoughts and prayers have been with Christina Engelbart over the past couple of weeks because her beloved Dad, Doug Engelbart, passed away on July 2, 2013. Christina and I have a lot in common, and we’ve stayed in touch over the years. We both are the daughters of visionary ...
- « previous
- Page 10 of 14.
- next »
