Featured Forum Posts View All
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How Do Customers Feel about Corporate Tax Dodging?
Apple Computer has been accused by the European Union of dodging $14.5 billion in taxes the EU claimes are owed to Ireland. The way this news has been handled by the media ...
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Eric Topol: Patients Should Own & Control their Medical Data
I like the thoughtfulness of this article, recently published in Nature: Stop the Privatization of Health Data, by John Wilbanks and Eric Topol. I have culled a few highlights to ...
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Precision Medicine: IBM Watson Partners with VA on Cancer
On June 29th, at Vice President Biden’s National Cancer Moonshot Summit, the U.S. Veterans Administration and IBM Watson Health announced a public-private partnership to help doctors expand and scale access to ...
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Precision Medicine: Formation & Evolution of US Genomic Data Commons
As a follow up to our coverage of Precision Medicine--the ultimate application of personalized services--there's progress to report on the ability for more clinicians and patients to benefit from targeted ...
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Desk.com from Salesforce.com
Customer Service for Small to Midsize Organizations
Desk.com is Salesforce.com's cloud-based customer service offering for very small to medium-sized businesses. Its strengths include case management and reporting capabilities, as well as channel and mobile device support. Desk.com’s knowledge model ...
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Salesforce Social Studio
Listen, Analyze, and Interact across the Social Web
Salesforce Social Studio is a high value package that combines broad and deep social customer service and social marketing capabilities. Read our evaluation.
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Freshdesk
Case Management, Knowledge Management, and Social Customer Service for SMBs
Freshdesk packages attractive and high value cross-channel case management, knowledge management, social customer service, and chat capabilities suitable for small, mid-sized, and large organizations. It competes with Zendesk and with Salesforce.com's Desk.com.
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Nuance Nina
Virtual Assistants that Deliver Answers and Perform Actions
Nina Mobile and Nina Web, the virtual assistant offerings from Nuance, can deliver personalized answers to customers’ questions and perform actions for individual customers in speech or ...
