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  • Nuance Nina

    Virtual Assistants that Deliver Answers and Perform Actions

    by Mitchell Kramer

    Nina Mobile and Nina Web, the virtual assistant offerings from Nuance, can deliver personalized answers to customers’ questions and perform actions for individual customers in speech or ...

    Nov. 21, 2015
    Technologies
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  • Zendesk

    Cross-channel Case Management, Knowledge Management, and Social Customer Service for SMB and the Enterprise

    by Mitchell Kramer

    Zendesk, packages attractive cross-channel case management, knowledge management, and social customer service capabilities suitable for small, mid-sized, and large organizations. Read our evaluation.

    Oct. 15, 2015
    Technologies
    click to read more
  • Identifying the RIGHT Customers for CABs

    You Want Customers with Insights and Passion for the “Jobs” They Do

    by Patricia Seybold

    Whom should you invite to be on your Customer Advisory Board? The answers may surprise you. Try recruiting insightful, strategic thinking end-users rather than purchasers or decision-makers.

    Aug. 21, 2015
    All Members
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  • Top 12 CX Issues for Business Customers

    How to Improve Customer Experience thru your Customer's Lifecycle

    by Patricia Seybold

    What does it take to satisfy your business customers? A lot. First, you need to understand who they are, what jobs they are doing, and where your products and services fit in. ...

    Aug. 8, 2015
    Strategies
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