Featured Forum Posts View All
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Don’t Take Customers’ Most Valuable Asset: Their Time!
We predict that within 24 months there will be no more waiting on hold. No more phone queues. No more music or annoying ads. No more lectures about why we should have ...
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Why I Love Apple’s Customer Service
I live an hour and a half away from the nearest Apple Store, so I really value the ability to solve most problems that arise with my Apple products using Apple’s great ...
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e-Patient Dave Speaking on Patient Engagement in Boothbay Harbor, ME
In 2007, Dave deBronkart was diagnosed with stage IV, grade 4 metastatic renal cell carcinoma. He had bone metastases in his femur (which eventually fractured), ulna, and cranium; five metastases in ...
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Anyone familiar with Morphis' ProcessRunner?
Recently DELA (a Dutch insurance company) selected Morphis' ProcessRunner as its future CX software suite over e.g. KANA Enterprise and Pegasystems. I found out Gartner mentioned Morphis already two times in its ...
Latest Articles View All
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Apple/IBM Enterprise MobileFirst Partnership
Will Enterprise IT Execs & Mobile App Developers Embrace IBM’s MobileFirst iOS Offerings?
This partnership to support mobile devices and apps in the enterprise is significant. IBM will sell, support, and manage iDevices and apps that can integrate into back-end systems.
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10 Characteristics of Customer-Centric Execs
How Many Do You Embody?
Here are 10 characteristics that every customer-centric executive should demonstrate. They range from having a customer vision to monitoring what matters to customers. How well do you stack up?
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Ten Steps that May Save (or Improve) Your Life
Prepare Now to Engage as a Patient and/or Advocate for Someone You Love
Let Patients Help! by Dave deBronkart with Dr. Danny Sands is a valuable patient engagement handbook. This little book should be a key resource for you and ...
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IBM Watson Engagement Advisor
Addressing Customer Support Using Cognitive Technology
Through its use of cognitive technology, IBM Watson Engagement Advisor is an innovative and visionary virtual assisted-service offering, an offering that can (almost) think and learn.
