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  • 10 Requirements for Personal Information in Health & Fitness Apps and Patient Portals

    Personal Health Records Will Flip Control in the Healthcare Industry from Payers to Patients

    by Patricia Seybold

    Customers want control over their health and medical information. What’s needed for a new wave of health & fitness apps? 

    Sep. 11, 2014
    All Members
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  • Contractor Do’s and Don’ts

    Why Customer Experience Is So Important When Choosing a Contractor

    by Ronni Marshak

    There are a lot of missteps that service providers can make when trying to win someone’s business. Here are tips on what to do and what not to do.

    Sep. 3, 2014
    Strategies
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  • Desk.com from Salesforce.com

    Customer Service for Small and Growing Businesses

    by Mitchell Kramer

    Desk.com, from Salesforce.com, provides case, account, and knowledge management capabilities across assisted-service, self-service, and social customer service channels for very-small, small, and mid-sized businesses. Read our evaluation in this report.

    Aug. 22, 2014
    Technologies
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  • A Community Fights for Its Right to Healthcare

    Customers Enlist Regulators to Preserve Services In Boothbay, Maine

    by Patricia Seybold

    Elderly healthcare customers on the Boothbay peninsula in Maine are seeking help from Maine’s Health & Human Services’ regulators to keep 24-hour services local. MaineHealth requires seniors to drive dangerous roads at ...

    Aug. 22, 2014
    All Members
    click to read more