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  • Desk.com from Salesforce.com

    Customer Service for Small to Midsize Organizations

    by Mitchell Kramer

    Desk.com is Salesforce.com's cloud-based customer service offering for very small to medium-sized businesses. Its strengths include case management and reporting capabilities, as well as channel and mobile device support. Desk.com’s knowledge model ...

    Jun. 15, 2016
    Technologies
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  • Salesforce Social Studio

    Listen, Analyze, and Interact across the Social Web

    by Mitchell Kramer

    Salesforce Social Studio is a high value package that combines broad and deep social customer service and social marketing capabilities. Read our evaluation.

    Apr. 28, 2016
    Technologies
    click to read more
  • Freshdesk

    Case Management, Knowledge Management, and Social Customer Service for SMBs

    by Mitchell Kramer

    Freshdesk packages attractive and high value cross-channel case management, knowledge management, social customer service, and chat capabilities suitable for small, mid-sized, and large organizations. It competes with Zendesk and with Salesforce.com's Desk.com.

    Mar. 11, 2016
    Technologies
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  • Nuance Nina

    Virtual Assistants that Deliver Answers and Perform Actions

    by Mitchell Kramer

    Nina Mobile and Nina Web, the virtual assistant offerings from Nuance, can deliver personalized answers to customers’ questions and perform actions for individual customers in speech or ...

    Nov. 21, 2015
    Technologies
    click to read more