Become a Customers.com member to gain access to full articles, the Forum and more!

Featured Forum Posts View All

Latest Articles View All

  • Customer Experience and Operational Excellence Success in B2B

    by Andrew Spanyi

    Read why it's best practice to combine your Customer Experience initiatives with your Operational Excellence initiatives. You'll streamline business processes and reduce cycle time in the areas that matter most to customers.

    Jan. 26, 2018
    All Members
    click to read more
  • Salesforce Service Cloud Summer 17

    Enterprise-Class Case & Knowledge Management, Collaboration, Communities, Search, & Social Customer Service

    by Mitchell Kramer

    Salesforce Service Cloud is a product in transition. By June, 2018, some of the newer features will be better integrated. This review of the current version of Service Cloud provides an accurate ...

    Jan. 25, 2018
    All Members
    click to read more
  • Virtual Assistant Update

    Technologies, Products, Suppliers, Customers, Markets

    by Mitchell Kramer

    What's hot in customer service? Virtual Assistants extend customer self-service options by providing accurate answers to context-rich questions that customers have. Today's virtual agents are omni-channel: they can be accessed via smartphone, ...

    Jun. 23, 2017
    All Members
    click to read more
  • Microsoft: Competitive in Customer Service

    Microsoft Now has a Serious Customer Service Offering: Dynamics 365 for Customer Service

    by Mitchell Kramer

    Here's an overview of Microsoft's latest customer service offering: Dynamics 365 Customer Service. It can be deployed in-house or in the cloud.  It is only appropriate for enterprise accounts and large non-profits. ...

    Dec. 5, 2016
    All Members
    click to read more