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  • Virtual Assistant Update

    Technologies, Products, Suppliers, Customers, Markets

    by Mitchell Kramer

    What's hot in customer service? Virtual Assistants extend customer self-service options by providing accurate answers to context-rich questions that customers have. Today's virtual agents are omni-channel: they can be accessed via smartphone, ...

    Jun. 23, 2017
    Technologies
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  • Microsoft: Competitive in Customer Service

    Microsoft Now has a Serious Customer Service Offering: Dynamics 365 for Customer Service

    by Mitchell Kramer

    Here's an overview of Microsoft's latest customer service offering: Dynamics 365 Customer Service. It can be deployed in-house or in the cloud.  It is only appropriate for enterprise accounts and large non-profits. ...

    Dec. 5, 2016
    All Members
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  • Microsoft Dynamics 365 for Customer Service

    Broad Cross-Channel Customer Service Capabilities

    by Mitchell Kramer

    Microsoft Dynamics 365 for Customer Service packages case management, knowledge management, communities/forums, and social customer service capabilities on assisted-service, self-service, and social customer service channels for large and enterprise-class ...

    Nov. 30, 2016
    All Members
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  • Desk.com from Salesforce.com

    Customer Service for Small to Midsize Organizations

    by Mitchell Kramer

    Desk.com is Salesforce.com's cloud-based customer service offering for very small to medium-sized businesses. Its strengths include case management and reporting capabilities, as well as channel and mobile device support. Desk.com’s knowledge model ...

    Jun. 15, 2016
    All Members
    click to read more