Featured Forum Posts View All
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“Voice” of the Customer; the Art of the Conversation
A few days ago, a friend posted a graphic on Facebook, which said:
"My Internet was down for 5 minutes, so I went downstairs and spoke to my family. They ...
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2015: Industries Ripe for Disruptive Innovations
Happy New Year from the Customers.com team! We believe that 2015 will be a year of grass roots activity and customer-led innovation. Consumers will continue to vote with their now meager wallets ...
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Best of Customers.com Articles in 2014
In looking back over all the articles we wrote this past year, we’ve picked a few of our best efforts to highlight for you. Most of these articles were only available for ...
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“Best of YouTube 2014” Video
The best way I can think of to celebrate the holidays is to share with you this video highlighting the incredible adventurousness and creativity of our human race. Luc Bergeron, actor, director, ...
Latest Articles View All
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Three Mistakes that Make Customer Co-Design a Waste of Time and Money
Don’t Bother If You Aren’t Going to Take Advantage of Your Customers’ Input
Not every customer co-design initiative nets improved customer relationships and financial gains. Avoid these costly errors to reap the rewards you and your customers want.
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Salesforce Service Cloud
Capabilities for Self-Service, Assisted-Service, and Social Customer Service
Salesforce Service Cloud provides a broad and deep collection of customer service capabilities across self-service, assisted-service, and social customer service channels, earning an excellent evaluation. Read the specifics in our 50-page evaluation.
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CVS Makes It Easy to Reap the Value of Loyalty
Making Savings Relevant, Easy, and Obvious!
Does your organization offer a rewards program that encourages loyalty, spending, and makes customers feel good about doing business with you? You can learn some lessons from CVS!
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Designing Solutions for Aging in Place
Part 1: Boothbay’s Awesome Seniors’ Initiative—First Year
How do seniors design services that will enable them to thrive in their own homes? They look at what they need. They look at what they have. They experiment.
