Featured Forum Posts View All
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L.L. Bean: Maintaining Trust in Turbulent Times
Consumer trust in government institutions is at an all time low in the U.S.. Consumer concern over the economy and the environment remain heightened. As major cultural, political, and economic transitions are ...
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Trump's Tweets: Cyber-Bullying or Citizen-Direct Dialogue?
President-Elect Donald Trump's Tweets were interesting during his candidacy, but now that he is President-Elect, they have taken on new meaning. Now Trump is setting national policy with his tweets and nobody ...
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GoFundMe Invests in Amazing Customer Service
How refreshing! I finally found an organization that does online customer service right. GoFundMe promises to reply to customer service emails within 5 minutes. And, they deliver! To be sure, the company ...
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How Google Erased Anonymous Tracking & Nobody Noticed
I have long been a fan of anonymous tracking versus personalized tracking. As long as my Internet activities are aggregated with those of others and kept anonymous, I don't really mind the ...
Latest Articles View All
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Microsoft: Competitive in Customer Service
Microsoft Now has a Serious Customer Service Offering: Dynamics 365 for Customer Service
Here's an overview of Microsoft's latest customer service offering: Dynamics 365 Customer Service. It can be deployed in-house or in the cloud. It is only appropriate for enterprise accounts and large non-profits. ...
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Microsoft Dynamics 365 for Customer Service
Broad Cross-Channel Customer Service Capabilities
Microsoft Dynamics 365 for Customer Service packages case management, knowledge management, communities/forums, and social customer service capabilities on assisted-service, self-service, and social customer service channels for large and enterprise-class ...
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Desk.com from Salesforce.com
Customer Service for Small to Midsize Organizations
Desk.com is Salesforce.com's cloud-based customer service offering for very small to medium-sized businesses. Its strengths include case management and reporting capabilities, as well as channel and mobile device support. Desk.com’s knowledge model ...
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Salesforce Social Studio
Listen, Analyze, and Interact across the Social Web
Salesforce Social Studio is a high value package that combines broad and deep social customer service and social marketing capabilities. Read our evaluation.
