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  • Salesforce Social Studio

    Listen, Analyze, and Interact across the Social Web

    by Mitchell Kramer

    Salesforce Social Studio is a high value package that combines broad and deep social customer service and social marketing capabilities. Read our evaluation.

    Apr. 28, 2016
    Technologies
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  • Freshdesk

    Case Management, Knowledge Management, and Social Customer Service for SMBs

    by Mitchell Kramer

    Freshdesk packages attractive and high value cross-channel case management, knowledge management, social customer service, and chat capabilities suitable for small, mid-sized, and large organizations. It competes with Zendesk and with Salesforce.com's Desk.com.

    Mar. 11, 2016
    Technologies
    click to read more
  • Nuance Nina

    Virtual Assistants that Deliver Answers and Perform Actions

    by Mitchell Kramer

    Nina Mobile and Nina Web, the virtual assistant offerings from Nuance, can deliver personalized answers to customers’ questions and perform actions for individual customers in speech or ...

    Nov. 21, 2015
    Technologies
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  • Zendesk

    Cross-channel Case Management, Knowledge Management, and Social Customer Service for SMB and the Enterprise

    by Mitchell Kramer

    Zendesk, packages attractive cross-channel case management, knowledge management, and social customer service capabilities suitable for small, mid-sized, and large organizations. Read our evaluation.

    Oct. 15, 2015
    Technologies
    click to read more