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  • Microsoft Dynamics 365 for Customer Service

    Broad Cross-Channel Customer Service Capabilities

    by Mitchell Kramer

    Microsoft Dynamics 365 for Customer Service packages case management, knowledge management, communities/forums, and social customer service capabilities on assisted-service, self-service, and social customer service channels for large and enterprise-class ...

    Nov. 30, 2016
    Technologies
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  • Desk.com from Salesforce.com

    Customer Service for Small to Midsize Organizations

    by Mitchell Kramer

    Desk.com is Salesforce.com's cloud-based customer service offering for very small to medium-sized businesses. Its strengths include case management and reporting capabilities, as well as channel and mobile device support. Desk.com’s knowledge model ...

    Jun. 15, 2016
    Technologies
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  • Salesforce Social Studio

    Listen, Analyze, and Interact across the Social Web

    by Mitchell Kramer

    Salesforce Social Studio is a high value package that combines broad and deep social customer service and social marketing capabilities. Read our evaluation.

    Apr. 28, 2016
    Technologies
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  • Freshdesk

    Case Management, Knowledge Management, and Social Customer Service for SMBs

    by Mitchell Kramer

    Freshdesk packages attractive and high value cross-channel case management, knowledge management, social customer service, and chat capabilities suitable for small, mid-sized, and large organizations. It competes with Zendesk and with Salesforce.com's Desk.com.

    Mar. 11, 2016
    Technologies
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