About Customers.com
Our Mission: To make it easier for your customers to get things done!
Customer-centric teams turn to customers.com to help their organizations deliver great customer experiences and to co-design new, or improved, products and services with customers. Our seasoned consultants provide advice, consulting, and training that reflects practical experience and visionary insights.
We’ll help you:
- Better understand your customers and the priorities that should drive your work
- Design new or improved products, services, and experiences to meet customers' unmet needs
- Present your products and services so that customers can make quick buying decisions
- Let your customers serve themselves
- Grow the number of profitable customers you attract and retain
- Align your stakeholders around customers’ issues, success metrics, and outcomes
- Evolve your business processes and systems to be more customer-supporting
Products and Services
Along with consulting services that are custom-tailored for clients, we offer:
Licensed Customer Co-Design Methodology:
Unlike most consulting firms, we train, certify, and license our clients in the use of our methodologies.
Consulting Services:
We provide consulting services customized for our clients.
Articles, Books, and Blogs:
In-depth articles for customer-centric teams provide insightful analysis, best practices, and case studies. We have also published thought-leading books such as Outside Innovation, Customers.com, and The Customer Revolution.
