Anyone familiar with Morphis' ProcessRunner?
Recently DELA (a Dutch insurance company) selected Morphis' ProcessRunner as its future CX software suite over e.g. KANA Enterprise and Pegasystems. I found out Gartner mentioned Morphis already two times in its CRM vendor guide (2013 & 2014 release). Is anyone familiar with this solution, that seems to support both omni-channel customer interactions and complete backend integration and includes a completely integrated knowledge management solution.
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Thanks for the heads up on this, Jeroen. We'll check it out...
Patty