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Consultants in business & technology strategy using
Customer Co-Design to improve Customer Experience and to Innovate.
Experts in:    • CRM     • Customer Service     • E-Commerce
Portals    • Search & Findability     • Knowledge Management
Web 2.0    • Customer Communities     • Social Media.

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Matthew Lees
Vice President
Consultant / Analyst
(Full Bio) (PDF of Full Bio)

Current Research Focus: