Showing search results for "cloud"

• Is U.S. Government Surveillance Wreaking Havoc with U.S. Tech Firms’ Cloud Solutions?

  by Patricia Seybold in Forum

  Australian banks are saying "Hell No, we won't go!" to the use of American companies' cloud-based solutions. David Tanis, Manager of Information Systems and Frontline Analytics for Commonwealth Bank of ...
  Mar. 5, 2015

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• Oracle Service Cloud Virtual Assistant

  A Good Solution for Oracle Service Cloud Subscribers

  by Mitchell Kramer in Articles

  You really should consider adding a virtual assistant to your customer service application portfolio. Why? Because virtual assistant software can lower cost to serve by answering customers’ frequently asked questions ...
  Feb. 20, 2015

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• 2015: Industries Ripe for Disruptive Innovations

  by Patricia Seybold in Forum

  Happy New Year from the Customers.com team! We believe that 2015 will be a year of grass roots activity and customer-led innovation. Consumers will continue to vote with their now ...
  Dec. 31, 2014

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• Salesforce Service Cloud

  Capabilities for Self-Service, Assisted-Service, and Social Customer Service

  by Mitchell Kramer in Articles

  If your organization is considering Salesforce Service Cloud for your self-service, assisted service, and social customer service channels, this report provides a detailed evaluation of the latest version: Service Cloud ...
  Dec. 19, 2014

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• IBM's BlueMix Mobile Development & Cloud Services

  by Patricia Seybold in Forum

  IBM is ramping up and evolving it's Cloud offerings and BlueMix is beginning to gain some traction and mindshare. But I'm not convinced that IBM has answered these questions I ...
  Oct. 25, 2014

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• Desk.com from Salesforce.com

  Customer Service for Small and Growing Businesses

  by Mitchell Kramer in Articles

  Desk.com, from Salesforce.com, provides case management, account management, and knowledge management capabilities across assisted-service, self-service, and social customer service channels for very-small, small, and mid-sized businesses. The product is easy ...
  Aug. 22, 2014

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• Avoiding B2B One-Night Stands

  by Patricia Seybold in Forum

  We’ve all probably done this: a business that sells to business customers offers a special deal or promotion to attract new business or to liquidate inventory, and then is unable ...
  Jul. 31, 2014

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• Can IBM Be a Major Player in the Apple Enterprise Ecosystem?

  by Patricia Seybold in Forum

  As I mentioned last week, in my post, “Enterprise Customers Forged the Apple/IBM Ecosystem,” what tickled me about the exclusive worldwide partnership announced by IBM and Apple on 7/15/14 was ...
  Jul. 24, 2014

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• IBM Watson Engagement Advisor

  Addressing Customer Support Using Cognitive Technology

  by Mitchell Kramer in Articles

  Watson Engagement Advisor is a new, innovative, and visionary virtual assisted-service offering. Its implementation and use of cognitive technology give it the power to answer a wide range of types ...
  Jul. 10, 2014

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• Contemplating Amazon’s Fire Phone

  by Patricia Seybold in Forum

  I haven’t gotten my hands on the new Amazon Fire Phone yet, so I can’t really comment on its most dramatic feature: what Jeff Bezos refers to as “Dynamic Perspective” ...
  Jun. 27, 2014

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• No More Unlawful Search of Mobile Phones in U.S.?

  by Patricia Seybold in Forum

  June 25, 2014 was historic for mobile phone users in the U.S. The U.S. Supreme Court ruled on the case Riley vs. California, that police may not search the “contents” ...
  Jun. 27, 2014

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• Customer Service Supplier and Product Update 1Q2014

  1Q2014 Quarterly Overview: Renewed Focus on Customer Service Integration

  by Mitchell Kramer in Articles

  In our review of customer service suppliers in the first quarter of 2014, we noted one significant trend: a renewed focus on customer service integration. Integration of all customer-impacting information ...
  Jun. 5, 2014

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• Why the U.S. Government Thinks It Can Search Peoples’ Electronic Information in EU Data Centers

  by Patricia Seybold in Forum

  Long-time client and friend, Donald Callahan, sent us his timely analysis of a U.S. Federal Court case involving Microsoft and the attempt of the U.S. government to obtain a customer’s ...
  May. 22, 2014

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