Showing search results for "cloud"
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Customer Journey Mapping
How to Ensure that Your Customer Experience Journey Map Reflects Your Customers’ Scenarios
by Patricia Seybold in ArticlesHere’s how to create a Customer Experience Journey Map. Start by mapping the ideal experience for key customer segments and customer-critical activities. Each Customer Scenario Map captures the ideal experience ... -
Clarabridge 6.1
Social Customer Service with Powerful Monitoring and Filtering, Deep Analysis, and Alert-Driven Customer Interaction
by Mitchell Kramer in ArticlesIf you’re looking for tools to improve the customer experience you deliver, Clarabridge’s offering can be an excellent choice to help deliver social customer service. Clarabridge Analyze and Clarabridge Act ... -
Personalized Answers to Customers’ Questions
Creative Virtual V-Person Is the First Virtual Agent to Provide Personalization
by Mitchell Kramer in ArticlesV-Person is Creative Virtual’s virtual agent offering. It can deliver personalized answers to customers’ questions on web, mobile (text and voice), social, and IVR channels. Organizations purchase subscription licenses for ... -
Can IBM Deliver Customer Clouds?
by Patricia Seybold in ForumWe all walk around with the cloud in our pockets. Our mobile devices are our connection to the cloud. Computing resources, networking resources, storage, content, applications, and even business processes ... -
IBM’s MobileFirst “Customer Cloud” Strategy
Will Enterprise IT Execs Entrust Their Customer Data to IBM’s Cloud & Mobile Tools?
by Patricia Seybold in ArticlesHow will IBM gain marketshare in cloud computing against the entrenched incumbent: Amazon? Many enterprise IT developers already use Amazon’s public cloud to enable them to prototype and develop applications. ... -
Customer Clouds: The Next Big IT Battleground
by Patricia Seybold in Forum“Best of” Customer Cloud Articles We’ve been writing a lot recently about “Customer Clouds.” It’s a term we coined. And it’s a movement we’re fully behind. Most of you rely ... -
Where Are Your Clouds? Location Matters!
Why Your Customer Data Belongs in the Cloud and Why You Need to Control Jurisdiction
by Patricia Seybold in ArticlesCompanies of all sizes are stampeding to take advantage of cloud computing. A lot of customers’ information is hosted in clouds. Customers want access to their information from any device ... -
Customer Service Supplier and Product Update 4Q2013
4Q2013 Was a Good Quarter for Customer Service
by Mitchell Kramer in Articles4Q2013 was a good quarter for most of the ten customer service suppliers we track: Clarabridge, Creative Virtual, eGain, IntelliResponse, KANA, Moxie, Next IT, Nuance, Oracle, and Salesforce.com. Nine of ... -
Open Letter to Microsoft’s New CEO
by Patricia Seybold in ForumI don’t believe I’ve met Satya Nadella, Microsoft’s new CEO. But I do know Bill Gates, Steve Ballmer, and John Thompson (the chairman of the board). I like the new ... -
Priorities for Microsoft’s New CEO
Focus on Cross-Platform Mobile Application Development & Customer Clouds
by Patricia Seybold in ArticlesWill Microsoft’s new CEO, Satya Nadella, be gutsy enough to strike out on a new path? Will he insist on supporting only Windows Phone app development? Or will he unleash ... -
Nina Web
Flexible and Accurate Answers to Customers’ Questions
by Mitchell Kramer in ArticlesNina Web is Nuance’s virtual agent offering for the web, complementing Nina Mobile and Nina IVR and leveraging Nuance’s Natural Language Understanding technology to analyze and match customers’ question to ... -
Wearable Tech for Elders?
by Patricia Seybold in ForumWearable technology created the biggest buzz at the Consumer Electronics Show—from cameras, to ear buds, to glasses, to jackets, to shoes and socks—all with sensors that gather info and stream ... -
Best of 2013 Customers.com Articles
by Patricia Seybold in ForumTo kick off the New Year, we offer you our best articles from last year. In fact, in order to make it easy for you to read these, we’ve removed ... -
Customer Clouds Are Inevitable
by Patricia Seybold in ForumAs I was writing my prediction about the future of cloud computing this week, my computer died. Luckily, I back everything up using both Apple Time Machine and Dropbox, so ... -
Cloud Computing in 2015
End-Customers’ Priorities Will Drive Companies’ Customer Cloud Implementations
by Patricia Seybold in ArticlesCustomers want access to their information from anywhere and from any device. The best way to provide that access is via the cloud. Today, many customers and companies don't trust ... -
Next IT Alme
Virtual Agents that Can Answer Complex Questions in Any Language
by Mitchell Kramer in ArticlesAlme (All me) is the virtual agent product from Next IT. To date, approximately 20 customer organizations have licensed Alme. Buy Alme through subscription, transactional, or perpetual licenses and deploy ... -
What's a Customer Cloud?
by Patricia Seybold in ForumA Customer Cloud is the on demand computing infrastructure that enables your customers to securely manage their stuff and their projects from their mobile devices and/or from their computers. Customers ... -
Why “Pay with Amazon” Is a Big Deal
How Amazon’s Payment Services Will Impact Mobile E-Wallets
by Patricia Seybold in ArticlesMobile phones are becoming digital wallets. Soon we won’t need to carry around physical wallets anymore. We’ll soon be able to pay for everything from our mobile phones. We think ... -
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