Our Most Popular Mentoring Offering:
Align Your Organization around Customers' Issues
- Identify the roadblocks that keep your organization from being as customer-centric as you’d like.
- Establish a strategy, action, and communications plan to overcome them.
- Validate your customer-centric priorities.
- Identify quick win projects under your control.
Entry-Level Price: $1,000 for 4 hours of mentoring
Our Most Popular VOC Offering:
Create an Effective Customer Advisory Board
- Help you identify the right candidates (internally & externally).
- Draft an agenda that marries your customers’ key concerns with your internal priorities.
- Facilitate your meetings.
- Capture and communicate the resulting action items to your team and your customers.
- Keep the customer dialog going between meetings.
Average Budget: $25K for the first meeting & follow up
Our Most Popular CX Offering:
Improve your CX in 6 Months
- We Interview your Customers to gain quick wins & identify strategic priorities.
- We run Customer Journey/Scenario Mapping workshops with your key stakeholders to brainstorm solutions, create consensus, and achieve momentum
- We help you Prioritize Customer-Impacting action items in already-budgeted projects
- We show you how to measure results in customers’ terms: (time-saved, fewer steps, less frustration, greater peace of mind, recognition, rewards, profits) and to make an internal business case (lower cost to serve, faster time to market, faster adoption, greater wallet share, higher retention & loyalty)
Average Budget: $50K
Our Most Popular Customer Innovation Project:
Co-Design Your Next Product and/or Service with Your Customers
- We Interview your most insightful customers to understand the jobs they need to get done, what matters most to them, and what problems aren’t getting solved.
- We run Customer Co-Design workshops with your key customers and your stakeholders to map out customers’ ideal solutions, and to brainstorm new offerings and business models.
- We help you engage effectively with customers as you move from ideation to prototype to pilot to roll out in order to ensure rapid adoption.
Average Budget: $100K
Free 30-minute Consultation
Tell us what you’re working on, how you’re going about it and we’ll tell you if you’re on the right track. You may not need our help. That’s fine. We’re always happy to learn from customer-centric execs who are doing a great job! Let’s Talk! please call (617) 742-5200 or contact us.