GoFundMe Invests in Amazing Customer Service
How refreshing! I finally found an organization that does online customer service right. GoFundMe promises to reply to customer service emails within 5 minutes. And, they deliver! To be sure, the company starts by walking you through the usual customer service process:
- Search for a solution to your problem in their online FAQs and customer forums
- Select a topic area, select a drop-down choice, browse results
- When all else fails, post an email request (or launch a chat)
Much to my surprise, I received a meaty reply from Kayla @ GoFundMe Customer Happiness, explaining that she had fixed the problem for me and giving me some additional info. I checked, found a glitch, replied, she fixed it right away, and I was up and running. Now that's customer service!
I wonder how much it costs GoFundMe to provide this level of customer support and what the returns are. In my case, it made the difference between my launching a $500 campaign and giving up and going away.
What's the Campaign?
Here it is: gofundme.com/people-helping-people-in-boothbay
By the way, in the picture? That's my 99-year old mom pushing her friend, June Philips in the wheelchair on a trip to the library. Feel free to donate to support this amazing group of fiercely independent seniors in rural Maine.