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Why the New Generation of AI Customer Experience will be Better than We Think by Jesse Breuer in AI in Customer ExperienceMost of us have had some interaction with an AI chatbot in the past, and found the experience frustrating, and not much better than using the phone-based decision tree (press 1 for billing, 2 to report a service interruption, etc.) This is largely because earlier versions of AI that have ...
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What does AI Think it's Good for in Customer Service? by Patricia Seybold in AI in Customer ExperienceNow that Chat GPT has gotten so good at writing articles—or at least first drafts of articles, I decided to ask Chat GPT 3.5 to write an article about using AI for customer service. My instructions were: “Please write a short (500-word) article about the pros and cons of using ...
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THE PROS AND CONS OF USING GPT FOR CUSTOMER SERVICE Written by Chat GPT 3.5 (95%) by Patricia Seybold in AI in Customer ExperienceA Paradigm Shift in Customer Service Written by Chat GPT 3.5 (95%)In today's digital age, businesses are constantly seeking innovative ways to enhance customer service and deliver exceptional experiences. One emerging technology that has gained significant attention is Generative Pre-trained Transformers (GPT). GPT, powered by artificial intelligence (AI), has the ...
