Customer-centric executives often have an uphill battle to instill customer-centricity into their corporate cultures and to nurture and maintain that culture. In working with customer-centric execs and wannabes over 30 years, we’ve found that the ones who succeed in maintaining a customer-centric culture exhibit 10 distinctive behaviors.

Can you guess what these are? How many of these behaviors do you exhibit day in and day out?

10 Characteristics of Customer-Centric Execs
How Many Do You Embody?
By Ronni T. Marshak, EVP and Senior Consultant, Patricia Seybold Group, July 17, 2014

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