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Susan Aldrich

Senior Consultant

Patricia Seybold Company

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Articles authored by Susan Aldrich

Digital Transformation at Sears Holdings July 16, 2015
Malaysia Airlines May 12, 2015
Suncorp Group Increases Online Revenues April 29, 2015
Agilent’s Virtuous Circle of Personalization August 7, 2013
Adobe Recommendations: Personalizing the Customer Experience August 16, 2012
Peerius Recommendation and Personalization Solution Evaluation June 21, 2012
Steps to Success for Personalizing Your Customer Experience June 7, 2012
PredictiveIntent Recommendations Evaluation May 17, 2012
Best Practices for Web Experience Management December 8, 2011
Success with Best Practices for Targeted Merchandising October 27, 2011
Recommendation Solution Evaluation Blank Matrix, Version 2 September 22, 2011
Recommendation Evaluation Framework, Version 2 September 22, 2011
Recommendation Solution Market Recap: 1Q2011 August 4, 2011
Survey Shows Data-Driven Marketing Improves Sales Productivity and Market Share…Yes! May 26, 2011
Five Reasons to Put Your Business in the Cloud April 14, 2011
Comparative Rating of Five Recommendations Solutions March 31, 2011
Side-by-Side Comparison of Six Recommendations Solutions November 11, 2010
Certona Resonance Recommendations September 30, 2010
Baynote Collective Intelligence Platform and Recommendation Applications July 8, 2010
Avail Intelligence Behavioral Merchandising May 13, 2010
Recommendation Engine Market Survey April 29, 2010
Omniture Recommendations April 1, 2010
RichRelevance Recommendations February 4, 2010
Recommendation Evaluation Framework, Version 1 January 7, 2010
IBM's Enterprise Content Management Strategy: Bigger than ERP? November 25, 2009
Search Product and Company Update 2H2008 April 16, 2009
Ecommerce Search Evaluation: Omniture Merchandising March 5, 2009
What Belongs on Your Customer Dashboard? February 5, 2009
Search Product and Company Update 1H 2008 December 4, 2008
Ecommerce Search Evaluation: Mercado Ignition September 18, 2008
Ecommerce Search Planning and Evaluation Framework, Version 1 August 28, 2008
PSGroup Bull's-Eye: Ecommerce Search Solutions July 24, 2008
End-to-End Search Marketing and Customer Experience June 26, 2008
Search Product and Company Update - Part 2, 2007 June 19, 2008
Airbus's Super Jumbo Content Challenge May 8, 2008
Search Product and Company Update - Part 1, 2H2007 March 27, 2008
Five Principles of Customer Engagement February 28, 2008
Enterprise Search Planning and Evaluation Matrix, Version 3 January 17, 2008
Enterprise Search Planning and Evaluation Framework, Version 3 January 3, 2008
Avoiding Search Pitfalls November 8, 2007
The First Big Mistake in Search and Knowledge Projects July 19, 2007
Customer Support: Success with Knowledge Management June 7, 2007
High Technology Search and Navigation Test Drive April 19, 2007
Site Search Self-Assessment November 2, 2006
Self-Service Resolution: Cable TV Companies September 21, 2006
What Differentiates the Search Experience? July 27, 2006
Search Experience Metrics July 6, 2006
Seeker Experience Survey June 1, 2006
Bloomingdales.com April 27, 2006
Macys.com April 13, 2006
E-Merchandising Framework January 19, 2006
Survey: How Companies Apply Software to Improve Customer Service September 1, 2005
Monitor Your Quality of Customer Experience August 2, 2005
Northern Light Enterprise Search Engine V.3.0 June 23, 2005
Interviewing Customers for Your Customer Scenario Mapping Session June 16, 2005
Knova Self-Service V.6: Self-Service and Support Search Solution June 13, 2005
Establishing Customer Experience Metrics Using Customer Scenario Maps June 9, 2005
Discovering Findability Requirements from Customer Scenario Maps May 12, 2005
Managing Findability: Critical Core Competency March 24, 2005
PSGroup Bulls-Eye: Self-Service and Support Search December 2, 2004
PSGroup Bull's-Eye: Self-Service and Support Search Solutions: Best Retrieval and Results Management November 23, 2004
Self-Service and Support Search Solution Comparison Matrix October 28, 2004
Primus Enterprise Search V.4 Self-Service and Support Search Solution October 21, 2004
Strategic Planning for Search October 14, 2004
How to Think about Search October 7, 2004
FAST Data Search V 4.0 Self-Service and Support Search Solution September 16, 2004
Self-Service and Support Search Solution RFP Template September 2, 2004
InQuira Self-Service and Support Search Solution August 12, 2004
Endeca ProFind V4.5 Self-Service and Support Search Solution August 5, 2004
EasyAsk for Commerce V.9.1 Self-Service and Support Search Solution July 29, 2004
iPhrase OneStep V. 4.7 Self-Service and Support Search Solution July 22, 2004
Self-Service and Support Search Solution Evaluation Framework June 17, 2004
Evaluating Product Search Solutions May 27, 2004
Product Search Solution Feature Comparison Matrix May 20, 2004
PSGroup Bull's-Eye: Product Search Solutions: Best Overall Product Search Capabilities May 13, 2004
PSGroup Bull's-Eye: Product Search Solutions: Best Architectures May 6, 2004
PSGroup Bull's-Eye: Product Search Solutions: Best Design and Development Capabilities April 29, 2004
PSGroup Bull's-Eye: Product Search Solutions: Best Merchandiser Support Capabilities April 22, 2004
Microsoft Commerce Server 2002 Product Search Solution April 15, 2004
PSGroup Bull's-Eye: Product Search Solutions: Best Retrieval and Results Management Capabilities April 15, 2004
E-Merchandising at drugstore.com March 25, 2004
Product Search Solution RFP Template March 18, 2004
Verity K2 Catalog 5.5 Product Search Solution March 11, 2004
Using Search Engines to Find New Customers at the American Institute of Physics March 4, 2004
Endeca InFront V.4.1 Product Search Solution February 26, 2004
iPhrase One Step V.4.5 Product Search Solution February 12, 2004
IBM WebSphere Commerce V.5.5 Product Search Solution January 29, 2004
Who Needs a Premium Product Search Engine? January 8, 2004
Search Engine Marketing and Optimization Wisdom V.2003 December 18, 2003
Oracle Text, Part of Oracle Database 10g, Product Search Solution December 11, 2003
Product Search Solution Evaluation Framework December 11, 2003
Product Search Solution Evaluation Matrix December 11, 2003
Developing Your Plan of Attack for Your ECM Initiative December 4, 2003
EasyAsk Commerce Advisor Product Search Solution November 20, 2003
Computer Associates International Unicenter Web Services Distributed Management (WSDM) 3.0 October 9, 2003
Three Steps to Success in Cross-Business Interactions September 18, 2003
Securing Trading Partner Interactions: Two Approaches Supported by New Standards July 30, 2003
Service-Oriented Architecture FAQs May 8, 2003
What Does Availability Actually Mean? April 10, 2003
HP’s Web Services Management Game Plan April 3, 2003
AmberPoints Web Services Backplane Solutions March 27, 2003
Sony Broadband Services Builds Web Services Infrastructure March 6, 2003
Web Services Security Issues and Antidotes February 27, 2003
Communicator, Inc., Hub ID, A Security Broker for Linked Enterprises February 13, 2003
EASI Security Unifier Suite: Security Backplane from Quadrasis February 6, 2003
SAP Puts Web Services in Mainstream January 23, 2003
Web Services Backplane: Infrastructure for Web Services January 2, 2003
Lessons Learned from Analyzing Web Services Deployment Environments December 5, 2002
Web Services: What Companies Cared About in 2002 November 21, 2002
Web Services: Doomed and Critical to Success October 17, 2002
High Tech Companies Grade themselves on the Quality of Customer Experience they Offer September 22, 2002
Cysive Applies Web Services to Create Flexible Business Scenarios September 19, 2002
Web Services Sell Groceries at Tesco.com August 29, 2002
Why Build Web Services Using Vendor-Provided Core Services? June 6, 2002
Anatomy of Web Services: May 16, 2002
The Web Services Freight Train May 2, 2002
Where Do We Stand on Customer Value and QCE? March 14, 2002
Get Better with Help from Your Customers: January 3, 2002
Framework for Quality of Customer Experience (QCE) Management December 20, 2001
Measuring Moments of Truth: October 11, 2001
The Future of Enterprise Management September 6, 2001
RX: Solve Critical Content Problems Today June 21, 2001
Lessons from FindMRO.com, the MRO Sleuth December 21, 2000
Contending with Content November 2, 2000
Understanding the Requirements for E-Markets August 17, 2000
How Do You Manage Your E-Business? December 14, 1999

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