Tag: 'AI in CX'

  • Improve the Accuracy of AI by Combining Two Types of AI

    Posted Wednesday, September 20, 2023 by Jesse Breuer

    We'd like to call your attention to a seminal paper published in July 2023 that should be required reading for anyone involved in using Artificial Intelligence to improve Customer Experience. The paper is titled: Getting from Generative AI to Trustworthy AI: What LLMs might learn from Cyc. It is ...

    Sep. 20, 2023
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  • Prompt Engineering for CX

    Posted Tuesday, September 19, 2023 by Jesse Breuer

    If you have a CX technical support staff that is getting up to speed on the use of generative AI to improve the tools available to your customer support professionals, her'es a short list of resources we recommend for them. In this article we explore the online resources available ...

    Sep. 19, 2023
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  • AI Problem Formulation vs Prompt Engineering

    Posted Tuesday, September 5, 2023 by Jesse Breuer

    Prompt Engineering is the art of formulating questions and providing examples to an AI model, to get usable output. The demand for dedicated prompt engineers, as a job title, may be short lived however, as AI models get better at creating their own prompts, and companies get more experienced in ...

    Sep. 5, 2023
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  • Why the New Generation of AI Customer Experience will be Better than We Think

    Posted Sunday, July 16, 2023 by Jesse Breuer

    Most of us have had some interaction with an AI chatbot in the past, and found the experience frustrating, and not much better than using the phone-based decision tree (press 1 for billing, 2 to report a service interruption, etc.) This is largely because earlier versions of AI that have ...

    Jul. 16, 2023
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