Tag: 'AI'

  • Improve the Accuracy of AI by Combining Two Types of AI

    Posted Wednesday, September 20, 2023 by Jesse Breuer

    We'd like to call your attention to a seminal paper published in July 2023 that should be required reading for anyone involved in using Artificial Intelligence to improve Customer Experience. The paper is titled: Getting from Generative AI to Trustworthy AI: What LLMs might learn from Cyc. It is ...

    Sep. 20, 2023
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  • Prompt Engineering for CX

    Posted Tuesday, September 19, 2023 by Jesse Breuer

    If you have a CX technical support staff that is getting up to speed on the use of generative AI to improve the tools available to your customer support professionals, her'es a short list of resources we recommend for them. In this article we explore the online resources available ...

    Sep. 19, 2023
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  • AI Problem Formulation vs Prompt Engineering

    Posted Tuesday, September 5, 2023 by Jesse Breuer

    Prompt Engineering is the art of formulating questions and providing examples to an AI model, to get usable output. The demand for dedicated prompt engineers, as a job title, may be short lived however, as AI models get better at creating their own prompts, and companies get more experienced in ...

    Sep. 5, 2023
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  • Why are Screen Writers Striking and How Will this Strike Impact the Future Use of AI?

    Posted Wednesday, July 19, 2023 by Jesse Breuer

    This Article uses 0% AI-Generated Material

    On May 2, 2023, The Writer’s Guild of America (WGA) went on strike. Their last strike was in 2007 and pertained mostly to streaming rights of a writer’s work, in the form of residuals. In the current strike, concerns about the ...

    Jul. 19, 2023
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  • Chat GPT's Article About Customer Service

    Posted Friday, June 16, 2023 by Patricia Seybold

    I asked the AI engine, ChatGPT to write me an article "in the style of" Patricia Seybold.  Here, you’ll see the resulting article, generated almost 100% by Chat GPT (except for typos and missing words). As a writer, I found it a little scary! As a consultant, I’m ...

    Jun. 16, 2023
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