Our People

Smart, Soulful People who Care about Your Customers


Experienced Senior Consultants

Each of our senior consultants has 20+ years of experience and depth of expertise across multiple industries, disciplines, and technologies. All of our consultants divide their time among: (1) Hands on client consulting and advisory work, (2) Research, analysis, writing, and publishing, and (3) Running workshops, facilitating peer group and customer sessions, educating executives, and teaching our methodologies to our clients.

  • CEO: Patricia Seybold
  • Executive Vice President/Senior Consultant: Ronni Marshak
  • Senior Vice Presidents/Consultants: Susan Aldrich, Mitchell Kramer
  • Consultants: Meg Lewis, Susan McKittrick
  • Customer Experience Champion: Fanny Wong

Customer Service

Membership Renewals, Sales, Marketing, Speaking Opportunities,  Web Experience, Customer Service, Reprints, and Technical Support: Help@Customers.com or (617) 686-9786


Chandra Gelardi

  • admin "at" customers.com


We are proud of those who have contributed to our reputation and our success. There are many who have contributed their time and talent over the 20+ years we've been in business. Notable Patricia Seybold Group Consultants/Alumni include:

  • Geoffrey Bock
  • Judy Davis
  • Wayne Eckerson
  • Martha Frey
  • Michael Goulde
  • Judith Hurwitz
  • Anne Thomas Manes
  • Matthew Lees
  • David Marshak
  • Brenda Michelson
  • Mike Milliken
  • John Rymer
  • Dave Terrie

How To Contact a Patricia Seybold Group Consultant

Our email convention is first-initial-last-name at customers.com. For example, jsmith@customers.com. For general questions, use feedback at customers.com.


We find that most people contact us by email rather than by phone. But, if you don't hear back from us promptly, feel free to call our main number: 1-207-633-4368.