Enterprise Service Bus Q&A

Considering the Enterprise Service Bus as a Backbone Candidate for the Networked Integration Environment

May 19, 2005

In our coverage of IT integration for customer experience, we have discussed the business and technology drivers for enterprise integration, the overall integration solution landscape, an eleven-point best practice integration strategy for customer experience, and the pillars of that strategy: scenario-based integration and a networked integration environment. We believe an enterprise service bus is a viable candidate to provide backbone integration services in a networked integration environment. Unfortunately, the ESB is awash in confusion, propelled by the industry’s need to associate products with service-oriented architecture. In this report, we answer the major questions surrounding the ESB.


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