IT Management
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IBM’s MobileFirst “Customer Cloud” Strategy
Will Enterprise IT Execs Entrust Their Customer Data to IBM’s Cloud & Mobile Tools?
by Patricia SeyboldHow do IBM’s MobileFirst and CodeName: BlueMix PaaS initiatives help corporate information technology executives and developers? Consider using these services to develop your company’s “Customer Cloud.” -
Where Are Your Clouds? Location Matters!
Why Your Customer Data Belongs in the Cloud and Why You Need to Control Jurisdiction
by Patricia SeyboldCompanies of all sizes are taking advantage of cloud computing. A lot of customer information is hosted in clouds. But personally identifiable information needs to be housed in the customer’s home country. Customer clouds should be country-specific. -
New Metaphors Spur Innovation
How We Describe Things Impacts How We Think about Using Them
by Peter HorneHow do we think about computer technology? We use analogies and metaphors to describe technical approaches that are invisible and irrelevant to most technology users. But the metaphors we use limit our ability to innovate. -
Content Curation Evaluation Framework, Version 3
What to Consider When Evaluating Content Curation Platforms for Marketing
by Susan McKittrickContent curation enables marketers to associate a brand with the best thinking on an issue, monitor competitor activity, facilitate social media engagement, and foster community. -
SDL BeGlobal 1.1
Real-Time, Automated Translation for Knowledgebase Content
by Mitchell KramerSDL BeGlobal 1.1 from SDL plc is a content translation platform that provides cloud-based, automated, real-time translation between 85 pairs of source and target languages. Learn how you might use the product to localize your customer service content. -
IBM's Enterprise Content Management Strategy: Bigger than ERP?
Broader and Deeper; Redefines Both Content and Management
by Susan AldrichIBM's Enterprise Content Management (ECM) strategy is big—very big. And that’s good news for customers. -
Comparing Deployment Options for CX Apps
On-Premise, Hosted Single-Tenant, and Hosted Multi-Tenant
by Mitchell KramerHosted multi-tenant deployments offer huge advantages and benefits over on-premise and hosted single-tenant deployments for CX apps. Read this report to understand how you can capture those advantages and benefits for your CX. -
Why Twitter Rules and What to Do About It
The Six Best Uses of Twitter for Your Organization
by Patricia SeyboldWhy should your company "tweet"? How and why should your team be monitoring twitter? Here are the six most powerful ways that companies can use Twitter to connect with customers and would be customers, along with plenty of real-life examples. -
Are We Entering a Golden Age of IT?
How Pioneering Technology Architects View the Current Business Challenges and IT Opportunities
by Patricia SeyboldHow do you leap ahead even in harsh economic times? Here are some tips from seasoned IT architects. -
Service Discovery Using Customer Scenario Mapping
Building Your Services Catalog
by Brenda MichelsonIn this report, we share our Service Discovery Methodology, which helps organizations define the right services for their service-oriented architecture. -
Airbus's Super Jumbo Content Challenge
Fine-Grained Information Objects, Variants, and Layered Architecture Form the Solution
by Susan AldrichAirbus has developed a system that enables 1000 people to build a million pages of accurate, custom documentation for each Superjumbo aircraft it ships. -
CohesiveFT Makes It Easy to “Roll Your Own” Virtual Servers
Customer-Led Innovation in Virtualization, Service-Oriented Infrastructure and Cloud Computing
by Patricia SeyboldCohesive Flexible Technologies is a software start-up whose story to-date provides six best practices in customer-led innovation. -
Observations from the Field: SOA
Conversations with Architects and Technologists on the Hard Part, the Hype, and Zero Code
by Brenda MichelsonEach week, we interact with individuals from both enterprises and technology providers, on a broad range of topics. These interactions surface recurring themes and interesting insights. This report shares insights gleaned on SOA. -
Net Neutrality
An Important Topic for National Conversation
by Brenda MichelsonUS Congress is exploring revisions to the nation’s communications laws. One of the most important, and contested, issues under consideration is Net Neutrality. Read this report to learn about Net Neutrality and join the national conversation. -
Event-Driven Architecture Overview
Event-Driven SOA Is Just Part of the EDA Story
by Brenda MichelsonWhile we are pleased to see increasing enterprise and vendor interest in the SOA-EDA connection, we are also concerned. Many SOA evangelists are only talking about event-driven SOA, ignoring event streams and CEP. For the full EDA story, read this. -
Best Practices, Lessons Learned, and Takeaways from Enterprise SOA Practitioners
A Report from InfoWorld’s SOA Executive Forum
by Brenda MichelsonAccording to real-world practitioners, SOA is an architectural strategy, not a product-centric strategy. We couldn’t agree more! Read this report to get SOA journey insights from enterprise practitioners—as shared at InfoWorld’s SOA Executive Forum. -
A New Service-Oriented Architecture Maturity Model
SOA MM from Sonic Software, Systinet, AmberPoint, and BearingPoint Now Public
by Brenda MichelsonOn October 27, 2005 a vendor consortium publicly released a new SOA Maturity Model. This model is important because it is business focused. -
Open Source Considerations
Evaluation Criteria for Open Source Solutions
by Brenda MichelsonThe inevitable has happened. Open source has moved all the way up the enterprise stack. No longer are enterprises contemplating if they should use open source, but rather, where to use it. This report offers considerations for your adoption decisions. -
The Vanilla Layer Cake Theory
Using Service-Orientation for Non-Invasive Application Package Customization
by Brenda MichelsonEver have application package modification problems? Ever create a surrounding ecosystem with direct dependencies on the package? Did you get locked in, or hit a dead end? Want a better way to implement packages? Read this architectural concept report. -
Business Process Execution Language (BPEL) Primer
Understanding an Important Component of SOA and Integration Strategies
by Brenda MichelsonInterested in BPEL for service orchestration? Integration? Business process development? Read this primer to get a handle on the basics: what BPEL is, what it's good for, how it works, and what it looks like.
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