High Tech Companies Grade themselves on the Quality of Customer Experience they Offer

Different Results According to Different Roles

September 22, 2002

How you evaluate yourself on how well you provide a Quality of Customer Experience seems to depend on what your role is in your organization. Results to our survey from respondents in high-tech companies indicate that, the closer you are to customers, the more you realize how much better you could—or should—be doing.


Members: sign in to download and read this "classic" article!


Sign in to download the full article


Be the first one to comment.

You must be a member to comment. Sign in or create a free account.