How Should You Manage Customer and Partner Portals?

Roles and Responsibilities You'll Need for Your Customer-Centric Organization

December 6, 2007

This PSG Classic report presents the do’s and don’t’s of managing customer and partner portals, including important concepts, such as designing both customer and partner portals side by side, so that they act consistently in the efforts to address customer issues; and understanding that portals are business considerations, not IT issues. Although written several years ago, the rules of thumb presented still hold true and are perhaps even more applicable to today’s portal environments. Strategies subscribers: sign in to download and read the full article!


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