Comergent E-Business System 6.4

Marketing and Selling Complex Products Directly to Customers and Indirectly through Partners

September 30, 2004

The Comergent E-Business System is a product suite of 27 application modules that can help you deliver a customer experience across all the phases of the customer lifecycle and across Web and contact center touchpoints, either directly to end customers or indirectly through a multitier partner channel. This is a well-proven and relatively widely used product that has been on the market for several years. This report evaluates the Comergent E-Business System against our evaluation framework for cross-channel, cross-lifecycle customer service.


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