3Q2008 marked the sixth consecutive quarter of growth for KM-based customer service. Customer growth continued at a high level, although most of the action was additional business with existing customers. Product activity increased a bit. Financial performance was very good. eGain and KANA bounced back from relatively slow second quarters. And InQuira, RightNow, and Talisma are again the financial performance stars of this quarter. The biggest company news was Consona’s rebranding its suites of customer CRM and KM products as Consona CRM.