EasyAsk for Commerce V.9.1 Self-Service and Support Search Solution

Advanced Linguistic Processing, Dynamic Navigation, and Federation

July 29, 2004

Self-service and support search solutions should provide efficient retrieval of answers for customers, partners, and your call center representatives, while making it easy for information owners to tune the search experience. If seekers reach a dead end in their journey, you need self-service and support search features that make it easy to engage seekers in a dialogue, guide them, and, when necessary, escalate their request from Web to email or phone. EasyAsk for Commerce is a premium search engine that offers advanced linguistic capabilities and dynamic navigation, enabling a high-quality seeker experience. This report evaluates EasyAsk for Commerce search against our self-service and support search evaluation framework.


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