Knova Self-Service V.6: Self-Service and Support Search Solution

Advanced Linguistics, Auto Classification, and Ontology

June 13, 2005

Knova Self-Service V.6 offering for self-service and support Web sites uses natural language processing, automatic classification, and knowledge mapping ontologies to create a strong information management and retrieval environment. It also provides capabilities for managing resolution, including the Resolution Flow Engine and strong reporting. Knova Self-Service V.6’s search engine stacks up well against our self-service and support search solution evaluation framework.


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