Meeting the Customer Experience Challenge

What’s Your Current Situation? What’s Your Vision?

November 3, 2005

How well does your company currently walk the talk in making it easy for your customers to do business with you? What’s your current reality? Here’s a description of how many executives feel they’re doing in meeting their customers’ needs. How does a company that delivers a great customer experience look, feel and behave? Here’s the vision that our clients have of what they’re attempting to achieve as they strive to improve the Quality of the Customer ExperienceSM they deliver. How do you get from your current reality to your vision of the ideal “outside-in” company? This is the first in a series of reports that tells you how to redesign your organization from the outside in.


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