Putting the E in E-Merchandising

Well-Merchandised Sites Cover the E-Merchandising Fundamentals and Do More

July 21, 1999

Whether they are customers, business partners, or employees, adult learners in business situations seek solutions to their work-related issues. Customer support entails not only providing the correct answers to technical questions, but also ensuring that customers learn about underlying principles, acquire new skills, access new knowledge, and are able to solve problems in new ways. E-learning initiatives at National Semiconductor and IBM demonstrate how instructional content can provide just-in-time learning within the context of an ebusiness environment.


Members: sign in to download and read this "classic" article!


Sign in to download the full article


Be the first one to comment.

You must be a member to comment. Sign in or create a free account.