Self-Service and Support Search Solution Comparison Matrix

EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus Compared to Our Evaluation Framework

October 28, 2004

Self-service and support search is comprised of technologies and daily tasks that that enable your site to guide a customer (or other user) to the resolution of his problem, perform research, and get answers to questions. We have evaluated seven products against our Self-Service and Support Search Solution Evaluation Framework. This report presents a side-by-side comparison of all seven solutions for 23 criteria.


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