ServiceWare Enterprise 5.7

Answer Questions and Solve Problems with Content, Metadata, and Self-Learning Search

December 2, 2004

ServiceWare Enterprise can help your customers understand your products; find answers to questions about your products; and diagnose, report, and fix problems with your products across self-service and assisted-service touchpoints. You create customer experiences to support these activities by customizing packaged Web page templates, creating content appropriate to the activities, and providing access to existing appropriate content. Your customers navigate the Web pages and use ServiceWare’s self-learning search engine to answer questions and solve problems. This is a well-proven and relatively widely used product suite that has been on the market for several years. This report examines ServiceWare Enterprise against our evaluation framework for cross-channel, cross-lifecycle customer service products.


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