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How Seniors are Designing Social Support Networks by Patricia Seybold in Customer CultureWhat's the best way to support your aging parents' desire for independence and your desire for their health and safety? This is a top-of-mind critical concern for many people around the world. What's heartening to me are the number of customer-driven initiatives that have sprung up all over the globe. ...
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Has Twitter Forgotten its Customers? by Patricia Seybold in Social MediaWhat interests me the most about Twitter as a platform and an infrastructure is its ability to help support social and political movements, more than its potential as a marketing tool. This came home to me when I watched this recent 14-minute TedTalk by Siyanda Mohutsiwa about How Young Africans ...
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Why Apple vs. FBI Matters by Patricia Seybold in Online, Mobile & ITThe Apple vs. FBI legal battle over the need to unlock a dead terrorist's iPhone has been top of mind for many IT professionals, civil rights advocates, law enforcement supporters, legal pundits, and cyber-security experts. I wasn't planning to write about this topic, given that it has been thoroughly covered ...
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Don't Miss Your Chance to Shape the Future of Medicine by Patricia Seybold in InnovationTo me, the most exciting initiative that's been triggered by President Obama’s focus on Precision Medicine is the Precision Medicine Initiative (PMI) Cohort program. Its goal is to recruit a cohort of 1 million people in the U.S., all of whom agree to share their health data, including their medical ...
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Can US Ensure Privacy of EU Customers' Info? by Patricia Seybold in Online, Mobile & ITPattys' Pioneers have been tracking the collapse of the Safe Harbor agreement between the EU and the US that has made it illegal to move customer data back and forth between the EU and the U.S. The Safe Harbor Agreement was signed in 2000 and allowed U.S. companies to extract ...
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Will Patients Shape the Field of Precision Medicine? by Patricia Seybold in InnovationHow Patients COULD Shape Precision Medicine I believe that we're at an incredibly important inflection point in the exploding field of Precision Medicine. Proactive patient participation could shape this nascent industry. If the patients who benefit the most from Precision Medicine also become empowered and engaged patients, rather than scientific ...
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10 Ways to Harness Your Customers' Intelligence by Patricia Seybold in Customer CultureBack in 2006, when I was just completing my book, Outside Innovation, I recall talking with Sean Belka, an SVP from Fidelity about my findings. One of the off-hand comments I made at the time galvanized Sean. I said something to the effect that the most profitable companies will be ...
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Pattys' Pioneers Predictions for 2016 by Patricia Seybold in InnovationEvery year, members of Patty's Pioneers' group enjoy sharing their technology predictions for the coming year. This year's submissions are interestingly diverse. Several touched on topics I hadn't heard of, much less thought about, such as: Biogenetic Malware: CRISPR: Pat Kerpan: "In 2016, we'll get the first real "MALWARE" scare ...
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Seven Things Your Customers Will Demand in 2016 by Patricia Seybold in Customer ExperienceHere are the "must haves" for the customer experience you need to be able to deliver to your customers in 2016. If you aren't doing all of these things really well this year, you're guaranteed to lose customers and marketshare to those who do. Give me Access. Both business and ...
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New Energy for Climate Innovation by Patricia Seybold in InnovationThe United Nations Conference of the Parties (COP-21) to the United Nations Framework Convention on Climate Change took place in Paris from November 30 to December 12th, 2015, just a week after major terrorist attacks across the city. France's President, François Hollande, had declared a state of emergency and blocked ...
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Graduates Co-Designed their University & Validated its Curriculum by Patricia Seybold in InnovationOn November 20th, an earth-shattering event took place. And, it wasn't a terrorist attack or a mass shooting, or a devastating earthquake. It was an antidote to the world's ills: A beacon of hope. The first students graduating from the newly accredited African Rural University on November 20, 2015, included ...
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Current State of Encryption & Privacy by Patricia Seybold in Online, Mobile & ITPat Kerpan sent in a link to this useful article in the MIT Review, 6 Ways Law Enforcement Can Track Terrorists in an Encrypted World by Nathan Freitas about the current state of encryption and the privacy of our digital phone and data communications and files. Nathan is a mobile ...
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Healthy Reactions to Terrorism by Patricia Seybold in Online, Mobile & ITI first heard about the Nov. 13th Terrorist attacks in Paris via email from Donald Callahan, who had previously written from his home in Paris about the EU's ruling nullifying the US Safe Harbor policy. At about 7 pm EST Friday night, Donald alerted me (and the rest of Patty's ...
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European Customers' Data is No Longer Safe in US Companies' Systems by Patricia Seybold in Online, Mobile & ITYou may have missed this earth-shaking event. Hopefully your corporate lawyers didn't miss it: the US Safe Harbor Program no longer protects EU citizens' data when that data is transferred to systems that are potentially subject to US goverment surveillance. What does this mean for your company? If you are ...
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Patterns from Patty's Pioneers Meeting in October 2015 by Patricia Seybold in InnovationLast week, Patty's Pioneers met for our semi-annual face-to-face confab. As usual, we all came away with new insights, wonderful peer support, and newly awakened perceptual filters. Without violating our confidentiality agreements and "cone of silence," I'd like to share a few of my personal take-aways--the patterns that emerged for ...
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Solu: Innovative Personal & Social Computing Ecosystem by Patricia Seybold in InnovationI've fallen in love with a new computer from Solu Machines in Finland. I suspect that you will too. This pocket computer was unveiled on October 15th in Helsinki and San Francisco. It is the first truly innovative computing platform and ecosystem that I've seen in a long time. The ...
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Show Respect: Make it Easy for Prospects to Test Drive by Ronni Marshak in Customer ExperienceMany of our clients sell high tech products to high tech customers. The end-users/customers of those solutions are often non-techies and their needs and context are important. However, we discovered a long time ago that satisfying the technical influencers who select, shortlist, and evaluate prospective solutions is often under-rated in ...
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Microsoft Reboot: Pretty Impressive by Patricia Seybold in Online, Mobile & ITLast month I pointed out how far Microsoft had dropped on the relevancy radar for both business and consumer customers. I chronicled a few of my reasons for suspecting that Microsoft's reboot attempts might actually work. On October 6th, Microsoft held its major Device Event in NYC. The showmanship rivalled ...
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Can We Provide Secure Internet Access for All by 2020? by Patricia Seybold in Online, Mobile & ITHow will the ALL the World's Citizens gain Affordable, Secure Internet Access by 2020? Bono and Mark Zuckerberg partnered in a well-timed Op Ed that was published in the Sunday New York Times on September 27th. It is titled: To Unite the Earth; Connect It. Their call to action coincided ...
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Can Microsoft Regain Relevancy? by Patricia Seybold in Online, Mobile & ITI never think about Microsoft any more. I'm not alone. But I think that's about to change and I'm puzzled about what Microsoft is doing differently that is bringing it back on to my radar. A year and a half ago, I wrote an Open Letter to CEO Satya Nadella ...
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