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IBM WebSphere Commerce Suite 6.0
Rich Ecommerce Services, Flexible Technologies, and Elegant Integration with External Applications
by Mitchell KramerIBM WebSphere Commerce, introduced in 1996, is IBM’s ecommerce offering. It was and is one of the leading software offerings for B2C ecommerce. IBM claims that 1,500 customer organizations have implemented the product, -
PSGroup Bull's-Eye: Ecommerce Search Solutions
Featuring Celebros, Endeca, Fredhopper, Mercado, and SLI Systems
by Susan AldrichWe compare five leading ecommerce search offerings against our 230 evaluation criteria, to pick the leader. -
End-to-End Search Marketing and Customer Experience
Summary of Survey Results
by Susan AldrichMaking the most of your search opportunity isn’t simple, but there are steps you can take to optimize your customers’ search experience and reap increased and more profitable revenue as a result. -
Search Product and Company Update - Part 2, 2007
Part 2, Public Companies: Terrific 2007
by Susan AldrichOur recap of 2007 concludes that it was a pretty good year for the seven publicly-traded search technology companies on our watch list, with gains of more than 8,000 customers. -
ATG Commerce Suite 2007.1
Rich and Flexible Support of Key Customer Ecommerce Activities
by Mitchell KramerATG Commerce Suite is ATG’s primary B2C ecommerce offering. Introduced in 1997, its current version is 2007.1. Commerce was and remains one of the leading software offerings for B2C ecommerce. -
What Are Visionary Customer-Centric Execs Thinking About?
Engaging with Customers to Innovate, Solve Problems, and Keep their Brands Focused on Customers' Goals
by Patricia SeyboldPatty’s Visionaries are the leading customer-centric executives who are transforming their companies (and their industries) from the outside in. This is an overview of some of the topics they discussed in their Spring 2008 meeting. -
Customer Service Company and Product Update 1Q2008
A Surprisingly Strong 1Q2008
by Mitchell KramerCustomer Service suppliers began 2008 with a bang as a customer growth spurt that began in 2Q2007 continued in 1Q2008. Good customer growth meant good financial performance for all the customer service suppliers that we cover. -
Airbus's Super Jumbo Content Challenge
Fine-Grained Information Objects, Variants, and Layered Architecture Form the Solution
by Susan AldrichAirbus has developed a system that enables 1000 people to build a million pages of accurate, custom documentation for each Superjumbo aircraft it ships. -
Making Team Innovation Work
Learning from FIRST How to Inspire Inventors and Build an Innovative Culture
by Patricia SeyboldFIRST’s annual world robotics championship inspires kids to work together while competing, and to come up with innovative solutions to difficult challenges. There are lessons to be learned on how to inspire adults to innovate and cooperate. -
B2C Ecommerce Evaluation Framework
How to Evaluate Software that Supports Consumers’ Shopping, Buying, and Account Management
by Mitchell KramerFor consumer customers, you use B2C software to support your consumer customer activities. In this report, we present our framework for evaluating B2C ecommerce software. -
IntelliResponse 5.6
Delivering One Answer to Each Customer Question
by Mitchell KramerIntelliResponse is the customer service offering of IntelliResponse Systems Inc. IntelliResponse is a customer service offering that complements site search and Internet search. It delivers answers to customers’ questions, not lists of documents. -
Customer Innovation Guide: Core Competency 5
Mastering the Fifth Core Competency: Leveraging Peer Production and Peer Promotion
by Patricia Seybold, Ronni MarshakHave you made it easy for customers to contribute product ideas, designs, or products themselves? Can they add value to your products by rating and reviewing them as well as peer contributions? See how you’re doing in this self-assessment guide. -
Corporate Executive Board Responds to Customers’ Request for Increased Collaboration
Providing a Collaborative Environment for Sharing Messages about Compliance and Ethics
by Ronni MarshakCorporate Executive Board's Compliance and Ethics Leadership Council respond to their members' desired for a collaborative environment for sharing information. Ronnie Kann, Program Director of the council talks about the collaboration efforts. -
Search Product and Company Update - Part 1, 2H2007
Part 1, Privately Held Companies: Strong Second Half Finishes a Strong 2007
by Susan AldrichSeventeen privately-held vendors on our search technology watch list mostly had another good half, although, with 772 new enterprise customers, growth was roughly flat compared to last half. Revenue growth was strong, reaching as high as 300 percent. -
CohesiveFT Makes It Easy to “Roll Your Own” Virtual Servers
Customer-Led Innovation in Virtualization, Service-Oriented Infrastructure and Cloud Computing
by Patricia SeyboldCohesive Flexible Technologies is a software start-up whose story to-date provides six best practices in customer-led innovation. -
ATG Commerce Service Center
A New Offering with Very Good Operational Functionality and Roles But Limited Analytics
by Mitchell KramerATG Commerce Service Center is ATG’s assisted-service for ecommerce offering. CSC was introduced in June 2007 and is available as one of the separately-priced modules of the ATG Service suite. -
Cross-Channel, Cross-Lifecycle Customer Service Product and Company Update 4Q2007
Customer Growth and Big Deals Make for an Excellent 4Q2007
by Mitchell KramerAll of the customer service suppliers that we cover—ATG, eGain, InQuira, InStranet, KANA, KNOVA, and RightNow—had good fourth quarters Customer growth was the driver in 4Q2007 as it had also been in 3Q2007. -
Five Principles of Customer Engagement
How to Connect More People to the Products They Need
by Susan AldrichIn the uncertain economy of 2008, customer engagement may prove to be the key to retail success. Our five principles are tried and true approaches that can help you produce a fresh, engaging experience. -
IBM Sales Center for WebSphere Commerce
Rich Operational and Analytic Functionality Lets You Deliver Effective Assisted-Service for Ecommerce
by Mitchell KramerIBM Sales Center for WebSphere Commerce is IBM’s assisted-service for ecommerce offering. Sales Center was introduced with IBM WebSphere Commerce V6.0 in May 2006 and is available as a separately-orderable add-on. -
B2B Firms Are Adopting Web 2.0
How to Engage and Empower Business Customers Online
by Patricia SeyboldOur B2B use of Web 2.0 chalk talk provides “slideware” with commentary so that you can re-use the graphics, concepts, and overall presentation to educate others.
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