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Communities, Innovation, & Social Media

• Framework for Evaluating Online Community Platforms, Version 3

  How to Evaluate Solutions that Enable Online Customer Communities

  by Matthew Lees

  Online communities can empower customers and strengthen relationships between them and your company. This happens via careful planning, sufficient resources, and using the right tools. This updated framework will help identify the one that’s best for you.
  May. 28, 2009

  All Members

  

• Enabling Customer Communities

  Things to Think About When Selecting an Online Customer Community Platform

  by Matthew Lees

  Online customer communities are growing in acceptance, functionality, and complexity. Customer expectations are high, but so is the value you can offer and derive. Selecting the right platform is the first step in building a successful community.
  Jul. 20, 2006

  Strategies

  

• What Is the Future for Collaboration in the Knowledge Economy?

  A Report from the NSF/OECD Cosponsored Conference, “Advancing Knowledge and the Knowledge Economy”

  by Geoffrey Bock

  “Advancing Knowledge and the Knowledge Economy,” a conference held in Washington, DC, in early January 2005, focused on how public and private organizations can now benefit from the Internet and the Web.
  Feb. 11, 2005

  Strategies

  

• PSGroup Bull's-Eye: Online Meeting Platforms: Best Set of Real-Time Collaborative Tools

  Which Providers Offer the Best Set of Real-Time Collaborative Tools? Featuring Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx

  by David Marshak

  This Bull’s-Eye is our evaluation of the collaboration tools provided by the online meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx.
  Nov. 18, 2004

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• PSGroup Bull's-Eye: Online Meeting Platforms: Best Tools to Schedule and Prepare Collaborative Meetings

  Which Providers Offer the Best Tools to Schedule and Prepare Collaborative Meetings?

  by David Marshak

  This Bulls-Eye is our evaluation of the scheduling and preparation capabilities provided by the Online Meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx.
  Nov. 10, 2004

  All Members

  

• PSGroup Bull's-Eye: Online Meeting Platforms: Best Online Meeting Convocation Capabilities

  Which Providers Offer the Best Online Meeting Convocation Capabilities?

  by David Marshak

  This Bull’s-Eye is our evaluation of the ad hoc meeting convocation capabilities provided by the online meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx.
  Nov. 4, 2004

  All Members

  

• PSGroup Bull's-Eye: Online Meeting Platforms: Best Seamless Phone and Web Experience

  Which Providers Offer the Best Seamless Phone and Web Experience?

  by David Marshak

  This Bulls-Eye is our evaluation of the Integrated Web/Teleconferencing capabilities provided by the Online Meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx.
  Oct. 28, 2004

  All Members

  

• Online Meeting Services Comparison Matrix

  Comparing Services and Products from Convoq, Genesys Conferencing, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx against Our Evaluation Framework

  by David Marshak

  In this report, we summarize our framework-based evaluations of eight online meeting products in the form of a matrix.
  Oct. 21, 2004

  All Members

  

• Lotus Web Conferencing 6.5.1

  A Strong Internal Meeting Platform That Needs to Connect Better to the Rest of the World

  by David Marshak

  Lotus Web Conferencing provides a strong set of collaboration features for enterprise online meetings.
  Oct. 7, 2004

  All Members

  

• Pervasive Instant Messaging

  Moving toward an Asymmetric Contextual Model for Business IM

  by David Marshak

  With IM and telephony converging, the challenges and opportunities are increasing for effective real-time collaboration.
  Sep. 23, 2004

  All Members

  

• Raindance Meeting Edition, Version 1.2 Update

  New Enhancements Address Key Limitations of the First Release

  by David Marshak

  The most recent update to Raindance Meeting Edition (Version 1.2) addresses a key limitation and fills some important holes.
  Sep. 2, 2004

  All Members

  

• Online Meeting Pricing Models for the Top Providers

  Heated Competition Leads to Lower Prices and More Options

  by David Marshak

  In this report, we define the dominant online meeting pricing models and look at the current models and prices of the leading providers.
  Aug. 19, 2004

  All Members

  

• Oracle Web Conferencing

  A Collaborative Focus Makes for an Intriguing New Offering

  by David Marshak

  Oracle Web Conferencing is an online meeting platform that provides an innovative approach to real-time collaboration.
  Aug. 12, 2004

  All Members

  

• IM Détente

  Solves Key Problems, but Doesn’t End IM Wars

  by David Marshak

  The announcement from Microsoft, AOL, and Yahoo! marks the end of the IM wars…or does it?
  Jul. 22, 2004

  All Members

  

• Microsoft Office Live Meeting

  How the PlaceWare Service Stacks Up against Our Online Meeting Evaluation Framework

  by David Marshak

  In this report, we review Microsoft Office Live Meeting (formerly PlaceWare) against our online meeting evaluation framework.
  Jul. 15, 2004

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• Trends in the Online Meeting Space

  Leading to Real Choices for Customers

  by David Marshak

  Online meeting trends are toward more flexible choices for customers.
  Jun. 11, 2004

  All Members

  

• Macromedia Breeze Live

  Raising the Bar with Customized, Persistent, Real-Time Meetings

  by David Marshak

  Macromedia Breeze Live introduces new dimensions to the online meeting experience.
  May. 27, 2004

  All Members

  

• WebEx Meeting Center

  The Leader in Market Share Provides Impressive Collaborative Functionality

  by David Marshak

  See how WebEx Meeting Center rates against our online meeting evaluation framework.
  Apr. 29, 2004

  All Members

  

• Raindance Meeting Edition

  Raindance Brings the Feeling of Face-to-Face Meetings Online

  by David Marshak

  See how Raindance Meeting Edition rates against our online meeting evaluation framework.
  Apr. 8, 2004

  All Members

  

• Online Meeting Landscape

  A Look at the Major Players

  by David Marshak

  Our list of key online meeting vendors and products.
  Mar. 11, 2004

  All Members