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IT Strategy

• The Top 10 Reasons that CRM Projects Fail

  and Our Prescription for Ensuring that Your CRM Project Won’t

  by Mitchell Kramer

  We’ve heard over and over again that 80 percent of CRM projects fail. We’re not sure that this is the right number, but there’s been a lot of commonality in the reasons for this failure. So much so that we offer in this report the top 10 reasons for thos
  Oct. 2, 2003

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• Retrofitting Applications with Service-Oriented Architectures

  Implementation Strategies and Alternatives

  by Robert Eugene Shelton

  This report explains how to retrofit applications that suffer from four data and application problems that don’t yield to entirely external, non-invasive solutions: obsolete data structures or missing data, redundant data, redundant processing, and busin
  Oct. 2, 2003

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• Solving the Root Causes of Nine Common Data and Application Problems

  SOA Solutions that Minimize Changes to Applications

  by Robert Eugene Shelton

  This report explains how to solve common data and application integration problems using IT services.
  Sep. 11, 2003

  Strategies

  

• Using Service-Oriented Architecture to Deal with Data and Application Problems

  Nine Common Issues in Dealing with Data and Applications

  by Robert Eugene Shelton

  This report identifies nine common data and applications problems and the four underlying architectural causes that all share in common. We outline how SOA and, specifically, Web Services, can address each root cause and each of the nine common IT integr
  Sep. 4, 2003

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• The Future of Enterprise Content Management

  Trends for Linking the Content Management Lifecycle to Your Enterprise Application Infrastructure

  by Geoffrey Bock

  In this report, we offer our observations about our framework-based comparisons of enterprise content management products as well as identify critical trends for content management features and functions.
  Sep. 4, 2003

  Strategies

  

• Gaining Adoption & ROI for Your Software Projects

  Dealing with the Secret Shame of Today's Stalled Software Deployment Efforts

  by Patricia Seybold

  Software suppliers need to focus on their customers’ speed of adoption and roll-out.
  Aug. 14, 2003

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• Granularity Rocks!

  Framing Concerns into the Right-Size Chunks Solves a Host of Business and Technology Problems

  by Patricia Seybold

  How do you address thorny business and technical issues? Break them into the right-size chunks.
  Jul. 17, 2003

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• What Does Availability Actually Mean?

  Weighing Five 9s, Customer Experience, Business Results, and the IT Report Card

  by Susan Aldrich

  Availability may be Five 9s, but what did we actually measure? Why?
  Apr. 10, 2003

  Strategies

  

• HP’s Web Services Management Game Plan

  Be the Keystone for Web Services Management Standards and Technology

  by Susan Aldrich

  HP has a Web Services game plan designed to keep HP in the forefront of Web Services management technology and standards.
  Apr. 3, 2003

  Strategies

  

• SAS Moves Up-Market

  Continuing the Migration from Tools to Solutions

  by Mitchell Kramer

  SAS Institute has articulated a vision to “become the strategic business intelligence and analytic applications supplier.” This report presents our take on SAS’s vision and on whether SAS can achieve it.
  Mar. 20, 2003

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• The Future of Lotus

  Does It Have One? Does It Matter?

  by David Marshak

  IBM is redefining the Lotus brand, products, and organization. Will this matter to customers?
  Mar. 13, 2003

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• Data Warehouse Databases

  Our Framework for Evaluating and Comparing Products that Implement Data Warehouses

  by Mitchell Kramer

  This reports documents a framework for evaluating data warehouse databases. The framework has been designed to simplify the effort and reduce the risk to select the data warehouse database that is best for you.
  Mar. 6, 2003

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• Who Is Accessing Your Information?

  The COUNTER Project Proposes to Track Usage while Protecting Privacy

  by Patricia Seybold

  The COUNTER Project is attempting to provide a standardized method of tracking reader access to online published information.
  Feb. 20, 2003

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• How Should You Manage Content within Your Enterprise?

  Seven Key Issues that Are Critical to Success

  by Patricia Seybold

  How should you organize and staff to ensure success in your enterprise content management initiative? Don’t make content management an IT project.
  Jan. 30, 2003

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• Services on Our Mind

  Software Vendors Need to Start Thinking Services, Not Solutions

  by Patricia Seybold

  Today’s IT-buyers want to buy collections of re-usable application and infrastructure services. Today’s IT sellers are offering packaged software solutions. There’s a mismatch in the market.
  Jan. 16, 2003

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• Key Issues around Portals and Content Management

  The Who, What, Where, When, Why, and How

  by David Marshak

  Content Management is one of the largest challenges of implementing Portals. This report looks at the relationship between the two domains from a portal-centric perspective.
  Jan. 9, 2003

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• What Customer-Centric Executives Need to Know about Portals:

  A Customer-Driven Approach

  by David Marshak

  Customer-centric executives should adopt portals as the latest tool in their arsenal for managing the customer experience.
  Dec. 13, 2002

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• Lessons Learned from Analyzing Web Services Deployment Environments

  Retrospective Thoughts on a Web Services Research Project

  by Susan Aldrich

  We conclude our research into eight leading Web Services Deployment Environments with a set of surprises and lessons learned.
  Dec. 5, 2002

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• Common Pitfalls to Avoid in CRM

  Think Customer-Managed Relationships (CMR) First and You’ll be On the Right Track

  by Patricia Seybold

  Many CRM initiatives aren't gaining traction because they've been implemented poorly. We've found eight common problems that keep CRM efforts from taking off.
  Oct. 24, 2002

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• Web Services: Doomed and Critical to Success

  Gotta Have ’em, but They Ain’t up to CORBA Yet

  by Susan Aldrich

  Early adopters are disappointed in Web Services offerings, but they are still investing heavily with an eye to the future.
  Oct. 17, 2002

  All Members