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Portals

• Customer Portal Survey

  Key Insights into Adoption, Functionality, Governance, and Technology

  by Mitchell Kramer

  We surveyed our community of readers, subscribers, and consulting clients to understand the adoption, functionality, governance and organization, and technology selection, usage, and management of their customer portals.
  Jan. 18, 2007

  Strategies

  

• Move Over Portals; Prepare for Scenario Nets!

  The Next E-Business Model: Task-Specific Cross-Company Workflows

  by Patricia Seybold

  We’ve invented a new e-business model. We call it Scenario Nets—interlinked Web sites that help you complete a complex task.
  Oct. 20, 2006

  All Members

  

• Customer Portals Evaluation Framework, Version 2

  How to Select the Best Portal Technology Platform for Your Customers

  by Mitchell Kramer

  In this report, we describe version 2 of our framework for evaluating portal platforms for customer portals and explain how and why we’ve refined it.
  May. 18, 2006

  All Members

  

• Customer Portals Research Findings

  Refining Our Evaluation Framework

  by Mitchell Kramer

  To match customer requirements, reflect product capabilities, and improve product comparisons, we have refined the evaluation criteria of our framework for customer portals. The refinements are presented in this report.
  May. 4, 2006

  All Members

  

• Nurturing Customer Loyalty in the B2B World

  Know and Nurture Your Internal Advocates

  by Patricia Seybold

  We spend a lot of our time these days working with the customer advocacy and customer experience teams at large software and systems companies.
  May. 26, 2005

  All Members

  

• How to Think About Content Management

  Confused about Content Management and Portals? Reframe Your Questions

  by Patricia Seybold

  Some tips on how to scope your content management initiative.
  May. 5, 2005

  All Members

  

• Customer Portals: Central to Your Customer Experience Strategy

  Customer Portals Support Your Customers throughout Their Lifecycles

  by Patricia Seybold

  There are three reasons why customer portals are hot: 1) you save money; 2) you increase customer satisfaction, loyalty, and profitability; and 3) you gain visibility into customers’ account information, their needs, and their preferences.
  Jan. 27, 2005

  Strategies

  

• Vignette Application Portal 7.0

  Updating a Mature Portal Platform

  by David Marshak

  We evaluate Vignette Application Portal (formerly Epicentric) against our portal platform framework.
  Mar. 18, 2004

  All Members

  

• Designing a Customer-In CMR Environment

  Start by Making it Easy for Customers to Manage their Relationships with Your Firm; Then Worry about Managing Your Relationships with Them

  by Patricia Seybold

  We have a unique opportunity to rethink our own information systems from scratch, we start from the outside in: with customer self-service, customer profile management, and customer transaction management.
  Jan. 22, 2004

  All Members

  

• On Dynamic Workplaces, Successful Portals, and Enterprise Instant Messaging

  Predictions for 2004

  by David Marshak

  In 2004, key technologies to watch are portals, dynamic workplaces, and Instant Messaging.
  Jan. 15, 2004

  All Members

  

• SAP Enterprise Portal 6.0

  A Compelling Choice for Current SAP Customers

  by David Marshak

  SAP has released Enterprise Portal 6.0, which addresses many of the limitations of the previous version of the product.
  Dec. 4, 2003

  All Members

  

• Portlet Standards Are Here

  Who Is Supporting Them and What Do They Mean to You?

  by David Marshak

  The new Portlet standards have been published. What does this mean to you?
  Nov. 26, 2003

  All Members

  

• PSGroup Bull’s-Eye: Enterprise Portal Platforms: Best Overall Portal Platform

  Which Providers Offer the Best Overall Portal Platform?

  by David Marshak

  The Enterprise Portal Platform Composite Bull’s-Eye aggregates our ratings of the key services of portal platform products from IBM, Oracle, Plumtree, SAP, and Vignette.
  Nov. 6, 2003

  All Members

  

• PSGroup Bull’s-Eye: Enterprise Portal Platforms: Best Personalization Services

  Which Providers Offer the Best Personalization Services?

  by David Marshak

  This Bulls-Eye is our evaluation of the personalization capabilities provided by the portal platforms of IBM, Oracle, Plumtree, SAP, and Vignette.
  Oct. 30, 2003

  All Members

  

• PSGroup Bull’s-Eye: Enterprise Portal Platforms: Best Customization Services

  Which Providers Offer the Best Customization Services?

  by David Marshak

  This Bull’s-Eye is our evaluation of the customization capabilities provided by the portal platforms of IBM, Oracle, Plumtree, SAP, and Vignette.
  Oct. 23, 2003

  All Members

  

• PSGroup Bull’s-Eye: Portal Platforms

  Which Providers Offer the Best Portlet Development Capabilities?

  by David Marshak

  This Bull’s-Eye is our evaluation of the Portlet Development capabilities provided by the portal platforms of IBM, Oracle, Plumtree, SAP, and Vignette.
  Oct. 9, 2003

  All Members

  

• Three Steps to Success in Cross-Business Interactions

  Coordination and Trust Will Enable You to Seize Web Service and Portal Opportunities, Reaping the Value While Containing the Risks

  by Susan Aldrich

  Web Services and Portals can make it easier to do business, but you’ll need to plan for changes in relationship, trust, and system capabilities in order to take advantage of new opportunities.
  Sep. 18, 2003

  All Members

  

• Taking Portals Offline

  BackWeb ProactivePortal Enables Almost Seamless Offline Portal Usage

  by David Marshak

  BackWeb ProactivePortal provides the ability to synchronize portals for offline use.
  Mar. 27, 2003

  All Members

  

• How to Think about Portals

  Why "Lipstick on a Pig" Isn't Such a Bad Idea!

  by Patricia Seybold

  Portals are more than a thin veneer on top of a set of disparate applications.
  Feb. 27, 2003

  All Members

  

• IBM WebSphere Portal

  A Market, Functionality, and Vision Leader

  by David Marshak

  IBM WebSphere Portal provides a complete, often compelling, and sometimes confusing set of portal functionality and services.
  Feb. 13, 2003

  All Members