About Customers.com

Our Mission: To make it easier for your customers to get things done!

Customer-centric teams turn to customers.com to help their organizations deliver great customer experiences and to co-design new, or improved, products and services with customers. Our seasoned consultants provide advice, consulting, and training that reflects practical experience and visionary insights.

We’ll help you:

  • Better understand your customers and the priorities that should drive your work
  • Design new or improved products, services, and experiences to meet customers' unmet needs
  • Present your products and services so that customers can make quick buying decisions
  • Let your customers serve themselves
  • Grow the number of profitable customers you attract and retain
  • Align your stakeholders around customers’ issues, success metrics, and outcomes
  • Evolve your business processes and systems to be more customer-supporting

Products and Services

Along with consulting services that are custom-tailored for clients, we offer:

Licensed Customer Co-Design Methodology:

Unlike most consulting firms, we train, certify, and license our clients in the use of our methodologies.

Consulting Services:

We provide consulting services customized for our clients.

Articles, Books, and Blogs:

In-depth articles for customer-centric teams provide insightful analysis, best practices, and case studies. We have also published thought-leading books such as Outside Innovation, Customers.com, and The Customer Revolution.


Get Help with Your Customer-Critical Projects!

To schedule a FREE phone session to discuss your customer-centric strategy and projects, please call (207) 633-4368 or contact us, suggesting available times, and we'll get back to you.


We would LOVE to hear about what you're working on and how we can help.


Company Contact Information

MAILING ADDRESS (for invoices, billing, etc.):
140 Back Narrows Road
Boothbay, ME 04537 USA
+1 (207) 633-4368
Email: feedback at customers.com


LEGAL ADDRESS (for contracts):
Patricia Seybold Group

62 Trailwood Drive

Bridgewater, MA 02324 USA