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• The Future of Portals

  On Doors, Windows, and Workspaces

  by David Marshak

  Portals are beginning to provide great benefits by going past access and aggregation to become the workspaces of the future.
  May. 30, 2002

  All Members

  

• Anatomy of Web Services:

  Five Technology Categories and Selection Criteria

  by Susan Aldrich

  In seizing the Web Services opportunity, use these guidelines to select technologies from our five categories.
  May. 16, 2002

  All Members

  

• Instant Messaging and Social Contracts

  IM Can Lead the Way into the Next Era of Inter-Personal Communications

  by David Marshak

  Instant Messaging addresses many of the personal and business communications problems we have today, but IM raises new questions of social contracts, privacy, and next-generation technology requirements.
  May. 16, 2002

  All Members

  

• Of Mergers and Brands

  Quality of Customer Experience(SM) Suffers in Most Mergers--Thoughts about Sears/Lands' End and HP/Compaq

  by Patricia Seybold

  Can merged companies, such as HP/Compaq and the proposed Sears/Lands’ End maintain a superb customer experience?
  May. 16, 2002

  All Members

  

• Workflow Is Not Dead; It’s Just Buried

  Meta-Process Management and Web Services Will Lead to the Era of Adaptive Business Process Management

  by Ronni Marshak

  The workflow tools of the 1990s haven't gone away; they have become embedded in enterprise applications.
  May. 9, 2002

  All Members

  

• Why Web Services Are Strategic

  A Web Services Primer for the Customer-Centric Executive

  by Patricia Seybold

  Web Services aren’t a passing fad. They’re part of an inexorable technology evolution towards service-oriented architectures.
  May. 2, 2002

  All Members

  

• The Web Services Freight Train

  Rapid Adoption Is Certain; Get Rolling or Get Rolled Over

  by Susan Aldrich

  By 2006, Web Services will permeate corporate applications portfolios, driven by business relationships and strategy.
  May. 2, 2002

  All Members

  

• Building Business Relationships through Product Information Assets

  Using Electronic Catalogs to Forge Connections among Manufacturers, Distributors, and Buyers

  by Geoffrey Bock

  Managing product content relies on more than the search capabilities of a robust electronic catalog and the ability to access the information over the Internet.
  Apr. 25, 2002

  All Members

  

• On the Front Lines of the Customer Revolution: Part 3

  The Potential of Broadband Wireless

  by Patricia Seybold

  An interesting “Customer Revolution” skirmish is underway this Spring as the feud between broadbased wire-less service providers and satellite radio providers heats up.
  Apr. 25, 2002

  All Members

  

• Communicator Inc. Introduces Hub IM

  A Hosted, Secure, Enterprise and Cross-Enterprise Instant Messaging Offering

  by David Marshak

  Communicator Inc has release Communicator Hub IM, a hosted, secure enterprise and multi-enterprise Instant Messaging platform.
  Apr. 18, 2002

  All Members

  

• On the Front Lines of the Customer Revolution: Part 2

  The Internet Radio Royalties Battlefield

  by Patricia Seybold

  An interesting “Customer Revolution” skirmish is underway this Spring as Internet radio providers are struggling to survive the status quo in the music-royalty arena.
  Apr. 18, 2002

  All Members

  

• Communicator Inc Supports Gated Inter-Enterprise Financial Communities:

  Built on Content Syndication, Distributed Permissioning, and a New Instant Messaging Offering

  by David Marshak

  Communicator Inc has created a platform for supporting multi-enterprise communities that addresses these communities’ key requirements.
  Apr. 11, 2002

  All Members

  

• On the Front Lines of the Customer Revolution: Part 1

  The Phone Number Portability Skirmish

  by Patricia Seybold

  An interesting “Customer Revolution” skirmish is underway this Spring, as customers are demanding the right to own their cell phone numbers across carriers.
  Apr. 11, 2002

  All Members

  

• Empire Blue Cross and Blue Shield Delivers Customer-Centric Services over the Web

  Using E-Business Portals to Transform Relationships with Members, Physicians, Brokers, and Employers

  by Geoffrey Bock

  Empire Blue Cross and Blue Shield has now introduced four customer-focused self-service portals, targeting the needs of members, physicians, brokers, and employers.
  Apr. 4, 2002

  All Members

  

• Where Do We Stand on Customer Value and QCE?

  Results of the Self-Assessment on How Well Positioned Your Organization Is for Managing By and For Customer Value & Monitoring & Improving the Quality of Your Customer Experience

  by Susan Aldrich

  How did 1,327 executives and key managers rate their companies’ ability to manage by and for customer value and monitor and improve the Quality of your Customer ExperienceSM as compared to Patricia Seybold Group’s best practices?
  Mar. 14, 2002

  All Members

  

• MindAlign from divine:

  A Secure Workspace for Real-time and Persistent Collaboration

  by David Marshak

  divine MindAlign provides a secure, enterprise-level platform for realtime and persistent collaboration.
  Mar. 7, 2002

  All Members

  

• The Five Waves of CRM

  How CRM Functionality and Architecture Have Evolved

  by Patricia Seybold

  CRM has been a moving target, moving through five distinct waves of demands and technology solutions.
  Mar. 7, 2002

  All Members

  

• Ford Launches the ePIM Initiative:

  Using WebSphere and MQSeries to Integrate Disparate Enterprise Applications

  by Geoffrey Bock

  Ford Motor Company launched the enterprise Product Information Management (ePIM) initiative in 1999.
  Feb. 28, 2002

  All Members

  

• The Rebirth of Collaboration

  Keeping Collaboration, Workflow, Collaborative Commerce, and Business Process Automation Straight!

  by David Marshak

  Collaboration is hot! However it is also being confused with business process integration, collaborative commerce, and workflow.
  Feb. 28, 2002

  All Members

  

• Will Your Company Be Well-Positioned When the Economy Rebounds?

  Focus on Adaptive Business Processes, Workflow, Collaboration, Information-in-Context, and End-to-Edge Visibility

  by Patricia Seybold

  This report outlines steps your company will need to take to be prepared when the economy rebounds.
  Feb. 28, 2002

  All Members