Articles
- « previous
- Page 42 of 45.
- next »
-
The Future of Portals
On Doors, Windows, and Workspaces
by David MarshakPortals are beginning to provide great benefits by going past access and aggregation to become the workspaces of the future. -
Anatomy of Web Services:
Five Technology Categories and Selection Criteria
by Susan AldrichIn seizing the Web Services opportunity, use these guidelines to select technologies from our five categories. -
Instant Messaging and Social Contracts
IM Can Lead the Way into the Next Era of Inter-Personal Communications
by David MarshakInstant Messaging addresses many of the personal and business communications problems we have today, but IM raises new questions of social contracts, privacy, and next-generation technology requirements. -
Of Mergers and Brands
Quality of Customer Experience(SM) Suffers in Most Mergers--Thoughts about Sears/Lands' End and HP/Compaq
by Patricia SeyboldCan merged companies, such as HP/Compaq and the proposed Sears/Lands’ End maintain a superb customer experience? -
Workflow Is Not Dead; It’s Just Buried
Meta-Process Management and Web Services Will Lead to the Era of Adaptive Business Process Management
by Ronni MarshakThe workflow tools of the 1990s haven't gone away; they have become embedded in enterprise applications. -
Why Web Services Are Strategic
A Web Services Primer for the Customer-Centric Executive
by Patricia SeyboldWeb Services aren’t a passing fad. They’re part of an inexorable technology evolution towards service-oriented architectures. -
The Web Services Freight Train
Rapid Adoption Is Certain; Get Rolling or Get Rolled Over
by Susan AldrichBy 2006, Web Services will permeate corporate applications portfolios, driven by business relationships and strategy. -
Building Business Relationships through Product Information Assets
Using Electronic Catalogs to Forge Connections among Manufacturers, Distributors, and Buyers
by Geoffrey BockManaging product content relies on more than the search capabilities of a robust electronic catalog and the ability to access the information over the Internet. -
On the Front Lines of the Customer Revolution: Part 3
The Potential of Broadband Wireless
by Patricia SeyboldAn interesting “Customer Revolution” skirmish is underway this Spring as the feud between broadbased wire-less service providers and satellite radio providers heats up. -
Communicator Inc. Introduces Hub IM
A Hosted, Secure, Enterprise and Cross-Enterprise Instant Messaging Offering
by David MarshakCommunicator Inc has release Communicator Hub IM, a hosted, secure enterprise and multi-enterprise Instant Messaging platform. -
On the Front Lines of the Customer Revolution: Part 2
The Internet Radio Royalties Battlefield
by Patricia SeyboldAn interesting “Customer Revolution” skirmish is underway this Spring as Internet radio providers are struggling to survive the status quo in the music-royalty arena. -
Communicator Inc Supports Gated Inter-Enterprise Financial Communities:
Built on Content Syndication, Distributed Permissioning, and a New Instant Messaging Offering
by David MarshakCommunicator Inc has created a platform for supporting multi-enterprise communities that addresses these communities’ key requirements. -
On the Front Lines of the Customer Revolution: Part 1
The Phone Number Portability Skirmish
by Patricia SeyboldAn interesting “Customer Revolution” skirmish is underway this Spring, as customers are demanding the right to own their cell phone numbers across carriers. -
Empire Blue Cross and Blue Shield Delivers Customer-Centric Services over the Web
Using E-Business Portals to Transform Relationships with Members, Physicians, Brokers, and Employers
by Geoffrey BockEmpire Blue Cross and Blue Shield has now introduced four customer-focused self-service portals, targeting the needs of members, physicians, brokers, and employers. -
Where Do We Stand on Customer Value and QCE?
Results of the Self-Assessment on How Well Positioned Your Organization Is for Managing By and For Customer Value & Monitoring & Improving the Quality of Your Customer Experience
by Susan AldrichHow did 1,327 executives and key managers rate their companies’ ability to manage by and for customer value and monitor and improve the Quality of your Customer ExperienceSM as compared to Patricia Seybold Group’s best practices? -
MindAlign from divine:
A Secure Workspace for Real-time and Persistent Collaboration
by David Marshakdivine MindAlign provides a secure, enterprise-level platform for realtime and persistent collaboration. -
The Five Waves of CRM
How CRM Functionality and Architecture Have Evolved
by Patricia SeyboldCRM has been a moving target, moving through five distinct waves of demands and technology solutions. -
Ford Launches the ePIM Initiative:
Using WebSphere and MQSeries to Integrate Disparate Enterprise Applications
by Geoffrey BockFord Motor Company launched the enterprise Product Information Management (ePIM) initiative in 1999. -
The Rebirth of Collaboration
Keeping Collaboration, Workflow, Collaborative Commerce, and Business Process Automation Straight!
by David MarshakCollaboration is hot! However it is also being confused with business process integration, collaborative commerce, and workflow. -
Will Your Company Be Well-Positioned When the Economy Rebounds?
Focus on Adaptive Business Processes, Workflow, Collaboration, Information-in-Context, and End-to-Edge Visibility
by Patricia SeyboldThis report outlines steps your company will need to take to be prepared when the economy rebounds.
- « previous
- Page 42 of 45.
- next »
