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• Concerns of Customer Visionaries in Q4 2005

  Visionary Customer-Centric Executives Are Tackling Next-Generation E-Business Challenges

  by Patricia Seybold

  Learn what’s top-of-mind for customer-centric e-business executives as they head into 2006. What lessons have they learned? What issues are they facing? What initiatives lie ahead?
  Dec. 15, 2005

  Strategies

  

• Best Practices, Lessons Learned, and Takeaways from Enterprise SOA Practitioners

  A Report from InfoWorld’s SOA Executive Forum

  by Brenda Michelson

  According to real-world practitioners, SOA is an architectural strategy, not a product-centric strategy. We couldn’t agree more! Read this report to get SOA journey insights from enterprise practitioners—as shared at InfoWorld’s SOA Executive Forum.
  Nov. 23, 2005

  All Members

  

• Are You Handling Content Management as a Customer-Critical Issue?

  Shoddy Content Management Will Adversely Impact the Value of Your Company

  by Patricia Seybold

  Content management issues are costing your company big bucks when measured in terms of customer lifetime value. What should you do about it?
  Jul. 21, 2005

  Strategies

  

• Concerns of Customers.com Visionaries in Q2 2005

  Issues, Initiatives, and Requirements from Customer-Centric Executives in Q2 2005

  by Patricia Seybold

  Our hand-picked group of visionaries are committed to making it easy for their customers to do business with them. Here are the top-of-mind issues facing customer-centric visionary leaders in the first half of 2005.
  Jul. 7, 2005

  Strategies

  

• Web Services, Services and SOA: What Companies Care About

  Results from Release 2 of our Web Services Survey

  by Brenda Michelson

  Here are the results from our 2005 Web Services and SOA survey, reporting on respondent adoption rates, investment plans, critical issues, and value expectations.
  Jun. 30, 2005

  All Members

  

• Customer Portals: Central to Your Customer Experience Strategy

  Customer Portals Support Your Customers throughout Their Lifecycles

  by Patricia Seybold

  There are three reasons why customer portals are hot: 1) you save money; 2) you increase customer satisfaction, loyalty, and profitability; and 3) you gain visibility into customers’ account information, their needs, and their preferences.
  Jan. 27, 2005

  Strategies

  

• How the Blogging Community Accelerated Tsunami Relief

  Blogs and Wikis Are Providing Instant Visibility, Information-Sharing, and Coordination

  by Patricia Seybold

  Disaster relief in the wake of the earthquake and tsunami disaster that hit the shores of Southeast Asia and Africa has been accelerated by the rapid response of the blogging community.
  Jan. 6, 2005

  All Members

  

• L.L. Bean's Architecture Evolution

  Employing a Services-Oriented Architecture for Cross-Channel Synergy

  by Brenda Michelson

  L.L. Bean, a notoriously private company, shares with the Patricia Seybold Group its Services Based Architecture story, from the early days in the lab to providing the foundation for its most critical applications: multichannel customer sales and service
  Sep. 9, 2004

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• Instant Messaging @ Work

  Key Policies and Practices for Leveraging IM in Business

  by David Marshak

  In this report, we discuss the key policies and practices businesses need to address in order to leverage instant messaging effectively.
  Jan. 22, 2004

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• Protecting Your Digital Assets

  Technical Journal Publishers Lead the Way Using Digital Object Identifiers (DOIs)

  by Patricia Seybold

  The DOI standard for uniquely tagging digitized assets is in widespread use by journal publishers.
  Feb. 13, 2003

  All Members

  

• Understanding Digitization: Trends in Business Models

  Important Lessons from Scientific, Medical, and Technical Publishing

  by Patricia Seybold

  Technical journal publishers have come up with new business models to for generating revenues from digital assets.
  Feb. 6, 2003

  All Members

  

• Don’t Wait to Extend Your Enterprise!

  How Should You Prioritize Your Initiatives? Start from the Outside In

  by Patricia Seybold

  Companies that focus on internal operational efficiencies rather than extended-enterprise applications are doomed to failure!
  Jan. 17, 2002

  All Members

  

• Contending with Content

  The Five Labors that Deliver Compelling E-Business Experiences

  by Susan Aldrich

  Making e-business content a competitive advantage promises to be a Herculean effort that will overwhelm those with incomplete strategies and weak architectures.
  Nov. 2, 2000

  All Members

  

• National Semiconductor Seduces Its Value Chain

  A Best Practice in Electronic Commerce

  by Patricia Seybold

  National Semi continues to impress us with the deliberate way it continuously extends the reach of its electronic business initiatives.
  May. 1, 1998

  All Members