Technology Innovation

  • Why Skype’s Peer-to-Peer Voice over IP Is Revolutionary

    The Customer Revolution Continues: End Users' Adoption of Skype Could Challenge the Global Telecommunications Industry

    by Patricia Seybold
    Skype offers a compelling combination of voice over IP telephone service and presence awareness, leveraging peer-to-peer networking. The result is a killer app--an application that makes it advantageous for households and businesses around the world to u
    Feb. 5, 2004
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  • What to Look for in a Web Services Assembly Platform

    Questions to Consider As You Embrace Web Services Development

    by Patricia Seybold
    Web Services Assembly Platforms will soon become an important part of your IT toolkit. Here are some questions you should ask when comparing alternatives.
    Jan. 10, 2002
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  • The Customer Revolution

    How to Thrive When Customers Are in Control

    by Patricia Seybold
    In The Customer Revolution, the essential truths of business today are identified: “The Internet economy is the customer economy, and the fundamental source of value in the new customer economy is customers.” In the customer economy, the depth of your customer relationships is directly proportional to the value of your business. Attracting and retaining customers will be the core competencies of successful firms. Companies will be increasingly valued based on how they build relationships with their customers and on those customers' long-term value to the company.
    Jun. 1, 2001
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  • Doug Engelbart’s Design for Knowledge-Based Organizations—Part 2

    Co-Evolution of Organizations and Technology

    by Patricia Seybold
    This companion to my 90-minute interview of Doug Engelbart, Together We Can Get There, focuses on his implementation of Bootstrapping: He describes how to unleash innovation and continuous improvement in your organization.
    Mar. 25, 1992
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  • Doug Engelbart’s Design for Knowledge-Based Organizations—Part 1

    Required Technology: Open Hyperdocument Systems

    by Patricia Seybold
    An overview of Doug Engelbart’s design principles for an Open Hyperdocument System. Why a new form of collaborative knowledge sharing is needed and what its characteristics should be.
    Feb. 12, 1992
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