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IT Management

• Do Portals Impact Business Processes?

  One Company's Experience

  by David Marshak

  Portals require the re-thinking of business processes, as the story of one of our clients illustrates.
  Jan. 23, 2003

  All Members

  

• Services on Our Mind

  Software Vendors Need to Start Thinking Services, Not Solutions

  by Patricia Seybold

  Today’s IT-buyers want to buy collections of re-usable application and infrastructure services. Today’s IT sellers are offering packaged software solutions. There’s a mismatch in the market.
  Jan. 16, 2003

  All Members

  

• Web Services Backplane: Infrastructure for Web Services

  Provides Model for Web Services Architecture and Value Proposition

  by Susan Aldrich

  The Web Services Backplane is the most critical investment category for Web Services.
  Jan. 2, 2003

  All Members

  

• Lessons Learned from Analyzing Web Services Deployment Environments

  Retrospective Thoughts on a Web Services Research Project

  by Susan Aldrich

  We conclude our research into eight leading Web Services Deployment Environments with a set of surprises and lessons learned.
  Dec. 5, 2002

  All Members

  

• Web Services: What Companies Cared About in 2002

  Results from Our First Web Services Survey

  by Susan Aldrich

  Our 2002 survey of customers’ Web Services plans and investments indicated rapid adoption and a range of investments—particularly in customer-impacting applications and application integration.
  Nov. 21, 2002

  All Members

  

• What Are The Issues Around Single Sign-On?

  Portal Q & A

  by David Marshak

  Addressing the question of single sign-on for portals is more difficult as the complexity of the portal increases.
  Nov. 14, 2002

  All Members

  

• How to Prioritize Your Roadmap Using Customer Experience & Value

  Rationalizing Your IT Services Across Projects and Business Units

  by Patricia Seybold

  Here’s a method for incorporating the Customer Experience into your IT planning.
  Nov. 7, 2002

  Strategies

  

• Common Pitfalls to Avoid in CRM

  Think Customer-Managed Relationships (CMR) First and You’ll be On the Right Track

  by Patricia Seybold

  Many CRM initiatives aren't gaining traction because they've been implemented poorly. We've found eight common problems that keep CRM efforts from taking off.
  Oct. 24, 2002

  All Members

  

• Web Services: Doomed and Critical to Success

  Gotta Have ’em, but They Ain’t up to CORBA Yet

  by Susan Aldrich

  Early adopters are disappointed in Web Services offerings, but they are still investing heavily with an eye to the future.
  Oct. 17, 2002

  All Members

  

• Implementing & Refining IT Projects

  Today’s IT Customers Care Most about Speed and Ease of Implementation and Integration, Best Practices, and Learning from Others

  by Patricia Seybold

  This report focuses on how to design your IT projects around the needs of your customers.
  Oct. 10, 2002

  All Members

  

• BPR for CRM?

  Whose Business Processes Are You Redesigning? Make Sure It’s the Ones that Customers Care About!

  by Patricia Seybold

  Best practices in CRM are an alluring goal, but make sure you start with processes that the customers care about.
  Sep. 19, 2002

  All Members

  

• Cysive Applies Web Services to Create Flexible Business Scenarios

  Cymbio Interaction Server V2 Connects Users and Devices to an Orderly Back-End Façade

  by Susan Aldrich

  Cysive’s Cymbio Interaction Server is a high-end interaction and business process composition environment that uses Web Services standards as the base for creating a uniform façade for all application assets.
  Sep. 19, 2002

  All Members

  

• Why IT Architecture Is Important in the Selection of a CRM Solution

  Customers’ Changing Needs Dictate a Flexible, Adaptive, and Customer-Friendly CRM Infrastructure

  by Patricia Seybold

  Architecture has become a key consideration when evaluating CRM offerings. Often, IT architects are the key influencers in the decision-making process.
  Aug. 29, 2002

  All Members

  

• What’s Your Portal Strategy?

  How to Position Portals within Your Overall IT and E-Business Strategy

  by Patricia Seybold

  Here’s the best way to plan your portal strategy. Leverage your existing e-business initiatives and use portals to bring together the key customer scenarios that each set of constituents needs.
  Aug. 8, 2002

  All Members

  

• Oracle Enters Collaboration Race:

  Oracle Will Soon Offer an Alternative to Microsoft Exchange; Will Anyone Migrate?

  by David Marshak

  Oracle will release an e-mail and collaboration product later this year that is technologically competition to Microsoft Exchange and IBM’s Lotus Domino. The company, however, faces an uphill battle trying to dislodge these entrenched market leaders.
  Jul. 25, 2002

  All Members

  

• Portals: What Companies Care About

  Results from Our Portal Survey

  by David Marshak

  We present and analyze the results of our survey on portals. This includes the drivers and target audiences, the vendors being used, and, most importantly, the key issues around portals.
  Jun. 20, 2002

  All Members

  

• Why Build Web Services Using Vendor-Provided Core Services?

  Lessons in SOA

  by Susan Aldrich

  The value of Web Services derives in part from adopting Service Oriented Architectures (SOA) based on layers of shared core services. Should you use vendors' versions of core services or build your own?
  Jun. 6, 2002

  All Members

  

• The Future of Portals

  On Doors, Windows, and Workspaces

  by David Marshak

  Portals are beginning to provide great benefits by going past access and aggregation to become the workspaces of the future.
  May. 30, 2002

  All Members

  

• Anatomy of Web Services:

  Five Technology Categories and Selection Criteria

  by Susan Aldrich

  In seizing the Web Services opportunity, use these guidelines to select technologies from our five categories.
  May. 16, 2002

  All Members

  

• Workflow Is Not Dead; It’s Just Buried

  Meta-Process Management and Web Services Will Lead to the Era of Adaptive Business Process Management

  by Ronni Marshak

  The workflow tools of the 1990s haven't gone away; they have become embedded in enterprise applications.
  May. 9, 2002

  All Members