IT Strategy
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Integration Scenarios and the Networked Integration Environment
Pillars of Your IT Integration Strategy for Customer Experience
by Brenda MichelsonIn this report, we delve into the networked integration environment, its major layers and services, and its supporting environments, framed by the business drivers—customer experience scenarios that depend on integration. -
Integration and Customer Experience
Creating an IT Integration Strategy to Deliver an Integrated Customer Experience
by Brenda MichelsonIn this report, we discuss the importance of integration to customer experience and share our perspective on how to develop an IT integration strategy to deliver on your customer’s expectations. -
Managing Findability: Critical Core Competency
Roles, Responsibilities, Programs, and Metrics You'll Need to Make It Easy for Audiences to Find the Right Information
by Susan AldrichHow do you bring the quality, control and findability to your oceans of information? You need to invest in key roles and programs. -
Streamlining Production at the Harvard Business Review
Just Enough XML
by Perry McIntoshHarvard Business Review needed to improve the efficiency and timeliness of its derivative product production. A successful bridge between its culture of craftsmanship and automation fueled by XML proved key to its success. -
Designing a Fluid Enterprise Using an Adaptive, Customer-Centric IT Architecture
Creating a Blended IT Architectural Portfolio to Support Your Customer-Centric Business
by Brenda MichelsonThis report demonstrates our architecture blending process on four of the new architecture strategies in order to achieve enterprise fluidity for our fictional customer-adaptive business, Digits Undercover. -
Tagging Content for Meaning
How WGBH and HP Are Using Metadata to Incorporate Unstructured Information into Operational Activities and Customer Scenarios
by Geoffrey BockTagging content (or, in technical terms, adding descriptive metadata to data) started out as way to dynamically format the same text differently for different purposes. Two pioneering organizations, WGBH and HP, have significant initiatives underway. -
Why It's Hard to Prioritize IT Initiatives around End-Customer Impacting Issues
Current Disconnects between Business and IT; Suggestions for Bridging the Gaps
by Patricia SeyboldAre you having trouble getting customer-centric priorities at the top of your IT shopping list? You're not alone. There are increased tensions brewing between the business and IT for lots of good reasons. See if your organization looks like the picture w -
Creating a Blended Architectural Portfolio
Candidate Strategies for Your Blended Architecture
by Brenda MichelsonThe new Architecture strategies—services oriented, process based, event driven, Grid enhanced, or real time/right time—are each compelling on their own, but have you thought about bringing them together? Have you though how powerful a blend could be? -
Strategic Planning for Search
Where We Think You’ll Want to Take Search
by Susan AldrichThe range of problems search engines will address, and the value of findability, will increase steadily through 2007. An acceptable level of findability requires some new investments in technology and information management tasks--plus leadership. -
Sr. IT Architect for Cross-Channel Customer Experience
Patty's Dream Team: Roles and Responsibilities You'll Need for Your Customer-Centric Organization
by Patricia SeyboldIn order to deliver a great cross-channel experience to customers and partners, you’ll need to have a seasoned IT architect who is responsible for designing and evolving your application Architecture, services, and middleware to be customer adaptive. -
Microsoft's Roadmap for Windows
Getting to Longhorn without Detours
by Michael GouldeMicrosoft’s latest shift in plans for the next version of its Windows desktop and server operating systems reflects the challenge the company faces in developing and executing plans. Customer planning suffers a setback each time Microsoft announces these -
Pervasive Instant Messaging
Moving toward an Asymmetric Contextual Model for Business IM
by David MarshakWith IM and telephony converging, the challenges and opportunities are increasing for effective real-time collaboration. -
Content Management Evaluation Matrix
A Blank Matrix to Facilitate Your Evaluation Process for Content Management Systems
by Geoffrey BockIn this report, we present our blank matrix for evaluating content management systems. -
Evaluating Product Search Solutions
Summarizing the Evaluation Framework, the Seven Solutions, and the Comparisons
by Susan AldrichThis report is the final chapter in our current product search solution research. In it, we assess our evaluation approach and show you where to focus your own evaluation efforts. -
Securing Roving Content
Taking Stock of Microsoft-InterTrust Deal for the Future of Digital Rights Management
by Geoffrey BockWith the settlement of its patent dispute with InterTrust, Microsoft is now poised to standardize a set of underlying enterprise digital rights management services for roving content. -
PSGroup Bull's-Eye: Product Search Solutions: Best Architectures
Which Providers Offer the Best Architectures?
by Susan AldrichWhich vendor solution hits the Patricia Seybold Group Bull’s-Eye for Architecture against our product search evaluation framework? -
PSGroup Bull's-Eye: Product Search Solutions: Best Design and Development Capabilities
Which Providers Offer the Best Design and Development Capabilities?
by Susan AldrichWhich vendor solution hits the Patricia Seybold Group Bull’s-Eye for design and development against our product search evaluation framework? -
PSGroup Bull's-Eye: Product Search Solutions: Best Retrieval and Results Management Capabilities
Which Providers Offer the Best Retrieval and Results Management Capabilities?
by Susan AldrichWhich vendor solution hits the Patricia Seybold Group Bull’s-Eye for retrieval and results management against our product search evaluation framework? -
Product Search Solution RFP Template
Patricia Seybold Group's Template for Preparing an RFP
by Susan AldrichYou can write a great Product Search Solution RFP in a short time using our outline, Product Search Evaluation Framework, and following our guidance. -
Taxonomy of Collaboration
A High-Level Framework for Understanding Types of Collaborative Services
by David MarshakCompanies are making critical decisions on collaboration platforms and services within a highly dynamic marketplace. We begin our renewed focus on the collaboration space with a set of key distinctions that will enable better understanding, evaluation, a
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