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Online, Mobile & IT

• FAST Data Search V 4.0 Self-Service and Support Search Solution

  Pipelines, Information Management, and Dynamic Navigation

  by Susan Aldrich

  FAST Data Search stacks up very well against our self-service and support solution evaluation framework.
  Sep. 16, 2004

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• L.L. Bean's Architecture Evolution

  Employing a Services-Oriented Architecture for Cross-Channel Synergy

  by Brenda Michelson

  L.L. Bean, a notoriously private company, shares with the Patricia Seybold Group its Services Based Architecture story, from the early days in the lab to providing the foundation for its most critical applications: multichannel customer sales and service
  Sep. 9, 2004

  All Members

  

• Raindance Meeting Edition, Version 1.2 Update

  New Enhancements Address Key Limitations of the First Release

  by David Marshak

  The most recent update to Raindance Meeting Edition (Version 1.2) addresses a key limitation and fills some important holes.
  Sep. 2, 2004

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• Self-Service and Support Search Solution RFP Template

  Patricia Seybold Group's Template for Preparing an RFP

  by Susan Aldrich

  You can write a great Self-Service and Support Search Solution RFP in a short time using our outline and the Self-Service and Support Search Solution Evaluation Framework, and following our guidance.
  Sep. 2, 2004

  All Members

  

• Content Management Evaluation Matrix

  A Blank Matrix to Facilitate Your Evaluation Process for Content Management Systems

  by Geoffrey Bock

  In this report, we present our blank matrix for evaluating content management systems.
  Aug. 31, 2004

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• Online Meeting Pricing Models for the Top Providers

  Heated Competition Leads to Lower Prices and More Options

  by David Marshak

  In this report, we define the dominant online meeting pricing models and look at the current models and prices of the leading providers.
  Aug. 19, 2004

  All Members

  

• InQuira Self-Service and Support Search Solution

  Advanced Linguistics, Dynamic Navigation, and Classification

  by Susan Aldrich

  InQuira 6.5, a premium search engine, stacks up well against our self-service and support search solution evaluation framework.
  Aug. 12, 2004

  All Members

  

• Oracle Web Conferencing

  A Collaborative Focus Makes for an Intriguing New Offering

  by David Marshak

  Oracle Web Conferencing is an online meeting platform that provides an innovative approach to real-time collaboration.
  Aug. 12, 2004

  All Members

  

• Endeca ProFind V4.5 Self-Service and Support Search Solution

  Dynamic Navigation, Team Support, and Concept Classification

  by Susan Aldrich

  Endeca ProFind, a premium search engine, stacks up well against our Product Search Evaluation Framework.
  Aug. 5, 2004

  All Members

  

• EasyAsk for Commerce V.9.1 Self-Service and Support Search Solution

  Advanced Linguistic Processing, Dynamic Navigation, and Federation

  by Susan Aldrich

  EasyAsk for Commerce capabilities stack up well against our self-service and support search evaluation criteria.
  Jul. 29, 2004

  All Members

  

• iPhrase OneStep V. 4.7 Self-Service and Support Search Solution

  Advanced Search and Navigation, Email Deflection, and Analytics

  by Susan Aldrich

  iPhrase OneStep’s capabilities stack up well against our self-service and support search evaluation criteria.
  Jul. 22, 2004

  All Members

  

• Microsoft Office Live Meeting

  How the PlaceWare Service Stacks Up against Our Online Meeting Evaluation Framework

  by David Marshak

  In this report, we review Microsoft Office Live Meeting (formerly PlaceWare) against our online meeting evaluation framework.
  Jul. 15, 2004

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• Arbortext 5

  A Suite for XML-Based Technology Publishing

  by Mark Walter

  Arbortext’s latest release, Arbortext 5, continues the company’s tradition of addressing XML-based authoring and cross-channel publishing, but it also introduces innovations in authoring, styling, and link management that are important in complex product
  Jul. 8, 2004

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• Requirements for Cross-Channel Content Management

  Why Companies Are Adopting XML-Based Publishing Models for Product Support Documentation

  by Mark Walter

  An XML-based, “single-source” publishing model cuts time and costs associated with producing complex content for multiple channels. This report examines the single-source model in the context of product support applications.
  Jul. 1, 2004

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• HP Provides Cross-Channel Inventory Visibility

  Responding to the Moment of Truth: 'Where Is This Product in Stock?'

  by Patricia Seybold

  One of customers' "moments of truth" in deciding which product to buy is knowing where the product is in stock and how soon they can receive it. Hewlett-Packard's Internet marketing group has partnered with Channel Intelligence to provide near-real-time
  Jul. 1, 2004

  Strategies

  

• The CrownPeak Solution for Web Publishing

  Providing a Web Content Management Application and Tools as Outsourced Business Services

  by Geoffrey Bock

  CrownPeak Technology has steadily gained market momentum with Advantage CMS, its Web content management application, delivered as an outsourced business service. The company has also released Advantage ES, a suite of developer tools and customization cap
  Jun. 24, 2004

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• The Vcommerce Adaptive Commerce Platform

  Outsourcing the Business Functions for Multi-Channel Retailing

  by Geoffrey Bock

  Vcommerce is introducing its Adaptive Commerce Platform, designed for mid-market brick-and-mortar retailers who want to develop a multi-channel presence on an outsourced, pay-as-you-go basis.
  Jun. 17, 2004

  All Members

  

• Self-Service and Support Search Solution Evaluation Framework

  Criteria for Selecting Search, Navigation, and Discovery Solutions for Customer and/or Partner Self-Service and Support

  by Susan Aldrich

  To help you choose the right self-service and support search solution and avoid a costly mistake, we’ve developed the Self-Service and Support Search Solutions Evaluation Framework.
  Jun. 17, 2004

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• Trends in the Online Meeting Space

  Leading to Real Choices for Customers

  by David Marshak

  Online meeting trends are toward more flexible choices for customers.
  Jun. 11, 2004

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• Data Mining at Work

  Predicting and Preventing Terrorism

  by Mitchell Kramer

  Data mining is a powerful and proven analytic technology. This report discusses how it can be used to predict and prevent terrorism and urges its use for that purpose.
  Jun. 10, 2004

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