E-Commerce, Online
- « previous
- Page 7 of 9.
- next »
-
What Differentiates the Search Experience?
Philosophy and Search Management Make the Difference at Online Department Stores
by Susan AldrichDoes site search differentiate the online customer experience? Evaluation of search at four department stores suggests that it does. -
Search Experience Metrics
Key Indicators You Should Be Tracking for Customer Search Experience
by Susan AldrichA great search experience is the starting point for an acceptable customer experience. There are 2 metrics that will tell you how well your company performs against customer expectations. -
Muji
Engaging Customers to Help with Product Design
by Patricia SeyboldMuji—a well-known retail brand in Japan—has integrated customer input and suggestions into its core business operations. Muji encourages customers to submit product design ideas and to comment and vote on each others' ideas. -
Staples
Customers Help Bring a Customer Experience Promise to Life
by Patricia SeyboldStaples, the office supplies retailer, has outpaced its competition by deeply understanding what its target customers—small business office supplies buyers—really care about. -
Seeker Experience Survey
Is Search Getting Better?
by Susan AldrichOur survey of seeker experience and projects to improve findability indicate much is spent, but much is left to be done. -
What's on the Minds of Lead Customer-Centric Executives in 2006?
Patty’s Visionaries Share Their Visions, Their Realities, and What’s Working for Them
by Patricia SeyboldPatty Seybold’s visionary customer-centric executives are engaging with customers in new ways to co-design better offerings and experiences. -
Customer Portals Evaluation Framework, Version 2
How to Select the Best Portal Technology Platform for Your Customers
by Mitchell KramerIn this report, we describe version 2 of our framework for evaluating portal platforms for customer portals and explain how and why we’ve refined it. -
Customer Portals Research Findings
Refining Our Evaluation Framework
by Mitchell KramerTo match customer requirements, reflect product capabilities, and improve product comparisons, we have refined the evaluation criteria of our framework for customer portals. The refinements are presented in this report. -
Bloomingdales.com
Merchandising and Customer Experience
by Susan AldrichBloomingdales.com achieves a high score when measured against Patricia Seybold Group’s E-Merchandising Framework. -
Mozilla Firefox
Supporting Innovation and Choice by Moving Software to Open Source
by Patricia SeyboldFor anyone interested in understanding how to engage customers in co-designing a new product of any kind, the story of Mozilla Firefox provides some great best practices. -
Macys.com
Merchandising and Customer Experience
by Susan AldrichMacys.com achieves a high score when measured against Patricia Seybold Group’s e-merchandising framework. -
National Instruments
A 30-Year History of Enabling Customer Innovation
by Patricia SeyboldNational Instruments fosters customer-driven innovation in many ways. -
Introduction to Outside Innovation
The Outside Innovation Imperative
by Patricia SeyboldThe outside innovation process involves engaging with lead users and lead customers in a variety of roles to create new products, processes, and business models. There are 7 ways in which outside innovation differs from traditional innovation processes. -
Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange
Peer-to-Peer Lending and Borrowing for “Freeformers”
by Patricia SeyboldHere’s a description of what the Zopa team did to meet their target audiences’ key scenarios and to design their business once they clearly understood those scenarios. -
E-Merchandising Framework
Applying the 4 Es for Customer Ease
by Susan AldrichEmerchandising should be a basic skill set in every ecommerce organization. We offer a framework for organizing your emerchandising efforts. -
Concerns of Customer Visionaries in Q4 2005
Visionary Customer-Centric Executives Are Tackling Next-Generation E-Business Challenges
by Patricia SeyboldLearn what’s top-of-mind for customer-centric e-business executives as they head into 2006. What lessons have they learned? What issues are they facing? What initiatives lie ahead? -
Concerns of Customers.com Visionaries in Q2 2005
Issues, Initiatives, and Requirements from Customer-Centric Executives in Q2 2005
by Patricia SeyboldOur hand-picked group of visionaries are committed to making it easy for their customers to do business with them. Here are the top-of-mind issues facing customer-centric visionary leaders in the first half of 2005. -
Apple’s Lessons for the Rest of Us
Customer-Led Innovation
by Patricia SeyboldApple’s iPod strategy is paying off brilliantly. The popular iPod, with its iTunes legal music library, has created a halo effect for the rest of Apple’s computer business. -
How the Blogging Community Accelerated Tsunami Relief
Blogs and Wikis Are Providing Instant Visibility, Information-Sharing, and Coordination
by Patricia SeyboldDisaster relief in the wake of the earthquake and tsunami disaster that hit the shores of Southeast Asia and Africa has been accelerated by the rapid response of the blogging community. -
Looking for Business Architects?
Check Out Your Ebusiness Leader
by Patricia SeyboldEbusiness visionaries are the true business architects of the 21st century. They invest now in the core services that will be required to both deliver immediate value to customers and partners and support the way the business will operate in the future.
- « previous
- Page 7 of 9.
- next »
