E-Commerce, Online
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Why It's Hard to Prioritize IT Initiatives around End-Customer Impacting Issues
Current Disconnects between Business and IT; Suggestions for Bridging the Gaps
by Patricia SeyboldAre you having trouble getting customer-centric priorities at the top of your IT shopping list? You're not alone. There are increased tensions brewing between the business and IT for lots of good reasons. See if your organization looks like the picture w -
HP Provides Cross-Channel Inventory Visibility
Responding to the Moment of Truth: 'Where Is This Product in Stock?'
by Patricia SeyboldOne of customers' "moments of truth" in deciding which product to buy is knowing where the product is in stock and how soon they can receive it. Hewlett-Packard's Internet marketing group has partnered with Channel Intelligence to provide near-real-time -
The Vcommerce Adaptive Commerce Platform
Outsourcing the Business Functions for Multi-Channel Retailing
by Geoffrey BockVcommerce is introducing its Adaptive Commerce Platform, designed for mid-market brick-and-mortar retailers who want to develop a multi-channel presence on an outsourced, pay-as-you-go basis. -
Trends in the Online Meeting Space
Leading to Real Choices for Customers
by David MarshakOnline meeting trends are toward more flexible choices for customers. -
Using Search Engines to Find New Customers at the American Institute of Physics
Scientific Publisher Combines Findability with 'Buy by the Piece' to Grow Its Customer Base
by Susan AldrichThe American Institute of Physics achieved a breakthrough in findability—and conversion—by creating a new platform and using search engines. -
Why Skype’s Peer-to-Peer Voice over IP Is Revolutionary
The Customer Revolution Continues: End Users' Adoption of Skype Could Challenge the Global Telecommunications Industry
by Patricia SeyboldSkype offers a compelling combination of voice over IP telephone service and presence awareness, leveraging peer-to-peer networking. The result is a killer app--an application that makes it advantageous for households and businesses around the world to u -
IBM Delivers Clear Messages on the Future of Lotus Technologies
Report from Lotusphere 2004
by David MarshakIBM used Lotusphere 2004 to provide a concise roadmap for the future of its Notes/Domino and Workplace product families. -
Three Steps to Success in Cross-Business Interactions
Coordination and Trust Will Enable You to Seize Web Service and Portal Opportunities, Reaping the Value While Containing the Risks
by Susan AldrichWeb Services and Portals can make it easier to do business, but you’ll need to plan for changes in relationship, trust, and system capabilities in order to take advantage of new opportunities. -
Going! Going! Gone?
Will Customer Service and Software Problems Topple Internet Auction Leader eBay?
by Robert Eugene SheltonAlthough eBay is a phenomenal success in the online auction business, the company seems to be ignoring its primary customers, forcing buggy and time-consuming technology on them. -
Web Services Security Issues and Antidotes
Two Characteristics of Web Services Drive Critical Security Requirements
by Susan AldrichThere are two security issues that are exacerbated by Web Services, which push some familiar security requirements into higher priority. -
How to Think about Portals
Why "Lipstick on a Pig" Isn't Such a Bad Idea!
by Patricia SeyboldPortals are more than a thin veneer on top of a set of disparate applications. -
The Network Effect
Weaving the Semantic Web of information
by Patricia SeyboldNo matter what business you're in, you should be aware of emerging standards in cross-referencing digital assets. -
Who Is Accessing Your Information?
The COUNTER Project Proposes to Track Usage while Protecting Privacy
by Patricia SeyboldThe COUNTER Project is attempting to provide a standardized method of tracking reader access to online published information. -
Communicator, Inc., Hub ID, A Security Broker for Linked Enterprises
Managed Service for Digital Identity Management for Trading Circles Connected by Portals, Web Sites, and Web Services
by Susan AldrichCommunicator Hub ID provides managed digital identity services, including SSO, for trading communities. -
EASI Security Unifier Suite: Security Backplane from Quadrasis
Get Closer to Single Sign-On and Manage Fundamental Security Issues for Web Services and Portals
by Susan AldrichQuadrasis’s EASI Security Unifier Suite addresses the stresses that Web Services and portals bring to your security infrastructure. -
Amazon.com: Retailers’ Friend or Foe?
How Amazon Stacks Up as a Retail Partner
by Patricia SeyboldAmazon.com moves from online retailer to offering merchandising and marketing partnerships with other retailers. -
Portal Framework
Our Framework for Evaluating and Comparing Portal Platforms
by David MarshakWe present our framework for evaluating portal platform products. The framework enables product-to-product comparisons on functionality, services, and architectural levels. -
The Bekins Company
Moving into the Future with Web Services
by David MarshakThe Bekins Company has used a Web Services approach to create a virtual marketplace among its agents for tendering its home delivery. -
Customer Issues: Single Sign-On
Pursuing the Holy Grail of Single Sign-On in a World of Complex Business Partnerships
by Patricia SeyboldDelivering Single Sign-On is a high priority for CIOs in 2003. It won’t be easy! -
Web Services Sell Groceries at Tesco.com
New Approach Provides Rich Customer Experience and Future-Proofs the Home-Shopping Application
by Susan AldrichTesco.com, the world’s most successful Internet grocer, is using Web Services to reach customers via handhelds and desktops.
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