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E-Commerce, Online

• Why It's Hard to Prioritize IT Initiatives around End-Customer Impacting Issues

  Current Disconnects between Business and IT; Suggestions for Bridging the Gaps

  by Patricia Seybold

  Are you having trouble getting customer-centric priorities at the top of your IT shopping list? You're not alone. There are increased tensions brewing between the business and IT for lots of good reasons. See if your organization looks like the picture w
  Nov. 10, 2004

  Strategies

  

• HP Provides Cross-Channel Inventory Visibility

  Responding to the Moment of Truth: 'Where Is This Product in Stock?'

  by Patricia Seybold

  One of customers' "moments of truth" in deciding which product to buy is knowing where the product is in stock and how soon they can receive it. Hewlett-Packard's Internet marketing group has partnered with Channel Intelligence to provide near-real-time
  Jul. 1, 2004

  Strategies

  

• The Vcommerce Adaptive Commerce Platform

  Outsourcing the Business Functions for Multi-Channel Retailing

  by Geoffrey Bock

  Vcommerce is introducing its Adaptive Commerce Platform, designed for mid-market brick-and-mortar retailers who want to develop a multi-channel presence on an outsourced, pay-as-you-go basis.
  Jun. 17, 2004

  All Members

  

• Trends in the Online Meeting Space

  Leading to Real Choices for Customers

  by David Marshak

  Online meeting trends are toward more flexible choices for customers.
  Jun. 11, 2004

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• Using Search Engines to Find New Customers at the American Institute of Physics

  Scientific Publisher Combines Findability with 'Buy by the Piece' to Grow Its Customer Base

  by Susan Aldrich

  The American Institute of Physics achieved a breakthrough in findability—and conversion—by creating a new platform and using search engines.
  Mar. 4, 2004

  Strategies

  

• Why Skype’s Peer-to-Peer Voice over IP Is Revolutionary

  The Customer Revolution Continues: End Users' Adoption of Skype Could Challenge the Global Telecommunications Industry

  by Patricia Seybold

  Skype offers a compelling combination of voice over IP telephone service and presence awareness, leveraging peer-to-peer networking. The result is a killer app--an application that makes it advantageous for households and businesses around the world to u
  Feb. 5, 2004

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• IBM Delivers Clear Messages on the Future of Lotus Technologies

  Report from Lotusphere 2004

  by David Marshak

  IBM used Lotusphere 2004 to provide a concise roadmap for the future of its Notes/Domino and Workplace product families.
  Feb. 5, 2004

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• Three Steps to Success in Cross-Business Interactions

  Coordination and Trust Will Enable You to Seize Web Service and Portal Opportunities, Reaping the Value While Containing the Risks

  by Susan Aldrich

  Web Services and Portals can make it easier to do business, but you’ll need to plan for changes in relationship, trust, and system capabilities in order to take advantage of new opportunities.
  Sep. 18, 2003

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• Going! Going! Gone?

  Will Customer Service and Software Problems Topple Internet Auction Leader eBay?

  by Robert Eugene Shelton

  Although eBay is a phenomenal success in the online auction business, the company seems to be ignoring its primary customers, forcing buggy and time-consuming technology on them.
  May. 22, 2003

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• Web Services Security Issues and Antidotes

  Two Characteristics of Web Services Drive Critical Security Requirements

  by Susan Aldrich

  There are two security issues that are exacerbated by Web Services, which push some familiar security requirements into higher priority.
  Feb. 27, 2003

  Strategies

  

• How to Think about Portals

  Why "Lipstick on a Pig" Isn't Such a Bad Idea!

  by Patricia Seybold

  Portals are more than a thin veneer on top of a set of disparate applications.
  Feb. 27, 2003

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• The Network Effect

  Weaving the Semantic Web of information

  by Patricia Seybold

  No matter what business you're in, you should be aware of emerging standards in cross-referencing digital assets.
  Feb. 27, 2003

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• Who Is Accessing Your Information?

  The COUNTER Project Proposes to Track Usage while Protecting Privacy

  by Patricia Seybold

  The COUNTER Project is attempting to provide a standardized method of tracking reader access to online published information.
  Feb. 20, 2003

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• Communicator, Inc., Hub ID, A Security Broker for Linked Enterprises

  Managed Service for Digital Identity Management for Trading Circles Connected by Portals, Web Sites, and Web Services

  by Susan Aldrich

  Communicator Hub ID provides managed digital identity services, including SSO, for trading communities.
  Feb. 13, 2003

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• EASI Security Unifier Suite: Security Backplane from Quadrasis

  Get Closer to Single Sign-On and Manage Fundamental Security Issues for Web Services and Portals

  by Susan Aldrich

  Quadrasis’s EASI Security Unifier Suite addresses the stresses that Web Services and portals bring to your security infrastructure.
  Feb. 6, 2003

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• Amazon.com: Retailers’ Friend or Foe?

  How Amazon Stacks Up as a Retail Partner

  by Patricia Seybold

  Amazon.com moves from online retailer to offering merchandising and marketing partnerships with other retailers.
  Dec. 19, 2002

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• Portal Framework

  Our Framework for Evaluating and Comparing Portal Platforms

  by David Marshak

  We present our framework for evaluating portal platform products. The framework enables product-to-product comparisons on functionality, services, and architectural levels.
  Dec. 12, 2002

  All Members

  

• The Bekins Company

  Moving into the Future with Web Services

  by David Marshak

  The Bekins Company has used a Web Services approach to create a virtual marketplace among its agents for tendering its home delivery.
  Nov. 27, 2002

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• Customer Issues: Single Sign-On

  Pursuing the Holy Grail of Single Sign-On in a World of Complex Business Partnerships

  by Patricia Seybold

  Delivering Single Sign-On is a high priority for CIOs in 2003. It won’t be easy!
  Nov. 14, 2002

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• Web Services Sell Groceries at Tesco.com

  New Approach Provides Rich Customer Experience and Future-Proofs the Home-Shopping Application

  by Susan Aldrich

  Tesco.com, the world’s most successful Internet grocer, is using Web Services to reach customers via handhelds and desktops.
  Aug. 29, 2002

  All Members