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• Online Meeting Landscape

  A Look at the Major Players

  by David Marshak

  Our list of key online meeting vendors and products.
  Mar. 11, 2004

  All Members

  

• Verity K2 Catalog 5.5 Product Search Solution

  Advanced Search and Classification

  by Susan Aldrich

  Verity K2, a premium search engine, stacks up well against our product search evaluation framework.
  Mar. 11, 2004

  All Members

  

• How to Identify Business Patterns, Part 2

  Concepts, Strategy, and Techniques

  by Patricia Seybold, Robert Shelton

  This report works through examples of Customer Scenario patterns that underpin a B2B procurement case study and identifies the business roles that will link this Customer Scenario pattern to entity-relationship patterns.
  Mar. 11, 2004

  Strategies

  

• Online Meeting Evaluation Framework

  Our Framework for Evaluating Rich, Online Collaborative Meeting Products & Services

  by David Marshak

  Our framework for evaluating Online Meeting products to enhance collaboration.
  Mar. 4, 2004

  All Members

  

• Using Search Engines to Find New Customers at the American Institute of Physics

  Scientific Publisher Combines Findability with 'Buy by the Piece' to Grow Its Customer Base

  by Susan Aldrich

  The American Institute of Physics achieved a breakthrough in findability—and conversion—by creating a new platform and using search engines.
  Mar. 4, 2004

  Strategies

  

• How to Identify Business Patterns, Part 1

  Concepts, Strategy, and Techniques

  by Patricia Seybold, Robert Eugene Shelton

  This report introduces business patterns and begins our examination of Customer Scenario patterns that underpin a B2B procurement case study.
  Mar. 4, 2004

  Strategies

  

• BusinessObjects Customer Intelligence Customer Analytics 6.1

  Easy to Use Analytic Applications for Understanding Customer Behavior

  by Mitchell Kramer

  This report evaluates the Customer Analytics module of BusinessObjects Customer Intelligence against our evaluation framework for customer-centric analytic applications.
  Feb. 26, 2004

  All Members

  

• Endeca InFront V.4.1 Product Search Solution

  Guided Navigation and Advanced Merchandising

  by Susan Aldrich

  Endeca InFront, a premium search engine, stacks up well against our Product Search Evaluation Framework.
  Feb. 26, 2004

  All Members

  

• Learning about Emergent Learning, Part 3

  From Post Mortem to Living Practice and Emergent Learning in Action

  by Marilyn Darling

  How do you transform your organization into a change master? Instill After Action Reviews (AARs) as an iterative learning practice. Don’t focus on “lessons learned;” analyze the ground truth in mid-task and at the end of each iteration. Hypothesize about
  Feb. 26, 2004

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• Learning about Emergent Learning, Part 2

  Early Civilian Adopters of After Action Reviews: Shell Oil, Harvey-Davidson, Geerlings & Wade

  by Marilyn Darling

  How do you transform your organization into a learning organization? Shell Oil, Harley-Davidson, and Geerlings & Wade are three companies that have been early adopters in the use of After Action Reviews (AARs) to foster organizational learning.  This art
  Feb. 19, 2004

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• Taxonomy of Collaboration

  A High-Level Framework for Understanding Types of Collaborative Services

  by David Marshak

  Companies are making critical decisions on collaboration platforms and services within a highly dynamic marketplace. We begin our renewed focus on the collaboration space with a set of key distinctions that will enable better understanding, evaluation, a
  Feb. 19, 2004

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• The Death of Command and Control?

  Leaders of Large Organizations in Business, Politics, and Even the Military Are in for Some Big Surprises

  by Marc Prensky

  Your organization’s culture is about to be challenged by the “Digital Natives” who have entered the workforce. Are you prepared? Unlikely.
  Feb. 19, 2004

  All Members

  

• iPhrase One Step V.4.5 Product Search Solution

  Advanced Search and Presentation

  by Susan Aldrich

  iPhrase’s One Step product capabilities stack up well against our product search evaluation criteria.
  Feb. 12, 2004

  All Members

  

• Learning about Emergent Learning, Part 1

  The Evolution of After Action Reviews (AARs) at the U.S. Army

  by Marilyn Darling

  If you want to master organizational change, we recommend that you unleash the power of emergent learning in your organization. Start with After Action Reviews.
  Feb. 12, 2004

  All Members

  

• IBM Delivers Clear Messages on the Future of Lotus Technologies

  Report from Lotusphere 2004

  by David Marshak

  IBM used Lotusphere 2004 to provide a concise roadmap for the future of its Notes/Domino and Workplace product families.
  Feb. 5, 2004

  All Members

  

• SAS Marketing Optimization 3.2

  Improving the Customer-Centricity and Effectiveness of Cross-Channel Marketing

  by Mitchell Kramer

  This report evaluates SAS Marketing Optimization against our evaluation framework for customer-centric analytic applications.
  Feb. 5, 2004

  All Members

  

• Why Skype’s Peer-to-Peer Voice over IP Is Revolutionary

  The Customer Revolution Continues: End Users' Adoption of Skype Could Challenge the Global Telecommunications Industry

  by Patricia Seybold

  Skype offers a compelling combination of voice over IP telephone service and presence awareness, leveraging peer-to-peer networking. The result is a killer app--an application that makes it advantageous for households and businesses around the world to u
  Feb. 5, 2004

  All Members

  

• Best Practices in Dealing with Consumers’ Cross-Channel Retail Behavior

  Meeting Consumers' 'Moments of Truth' as They Shop across Channels

  by Patricia Seybold

  Many of today’s consumers prefer to shop across channels—for example, researching online, buying in the store, and getting support by phone. Cross-channel retail poses significant challenges for retailers and for suppliers of consumer products. We offer
  Jan. 29, 2004

  Strategies

  

• From Scenarios to Solutions: Use Case Techniques Applied, Part 3

  Transforming Customer Scenarios to Use Cases

  by Robert Eugene Shelton

  This report works through the third part of a case study of translating Customer Scenarios to Use Cases.
  Jan. 29, 2004

  Strategies

  

• IBM WebSphere Commerce V.5.5 Product Search Solution

  Advanced Merchandising and Basic Search

  by Susan Aldrich

  IBM’s WebSphere Commerce platform includes a product search engine and related marketing capabilities that stack up well against our product search evaluation criteria.
  Jan. 29, 2004

  All Members