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Online Meeting Landscape
A Look at the Major Players
by David MarshakOur list of key online meeting vendors and products. -
Verity K2 Catalog 5.5 Product Search Solution
Advanced Search and Classification
by Susan AldrichVerity K2, a premium search engine, stacks up well against our product search evaluation framework. -
How to Identify Business Patterns, Part 2
Concepts, Strategy, and Techniques
by Patricia Seybold, Robert SheltonThis report works through examples of Customer Scenario patterns that underpin a B2B procurement case study and identifies the business roles that will link this Customer Scenario pattern to entity-relationship patterns. -
Online Meeting Evaluation Framework
Our Framework for Evaluating Rich, Online Collaborative Meeting Products & Services
by David MarshakOur framework for evaluating Online Meeting products to enhance collaboration. -
Using Search Engines to Find New Customers at the American Institute of Physics
Scientific Publisher Combines Findability with 'Buy by the Piece' to Grow Its Customer Base
by Susan AldrichThe American Institute of Physics achieved a breakthrough in findability—and conversion—by creating a new platform and using search engines. -
How to Identify Business Patterns, Part 1
Concepts, Strategy, and Techniques
by Patricia Seybold, Robert Eugene SheltonThis report introduces business patterns and begins our examination of Customer Scenario patterns that underpin a B2B procurement case study. -
BusinessObjects Customer Intelligence Customer Analytics 6.1
Easy to Use Analytic Applications for Understanding Customer Behavior
by Mitchell KramerThis report evaluates the Customer Analytics module of BusinessObjects Customer Intelligence against our evaluation framework for customer-centric analytic applications. -
Endeca InFront V.4.1 Product Search Solution
Guided Navigation and Advanced Merchandising
by Susan AldrichEndeca InFront, a premium search engine, stacks up well against our Product Search Evaluation Framework. -
Learning about Emergent Learning, Part 3
From Post Mortem to Living Practice and Emergent Learning in Action
by Marilyn DarlingHow do you transform your organization into a change master? Instill After Action Reviews (AARs) as an iterative learning practice. Don’t focus on “lessons learned;” analyze the ground truth in mid-task and at the end of each iteration. Hypothesize about -
Learning about Emergent Learning, Part 2
Early Civilian Adopters of After Action Reviews: Shell Oil, Harvey-Davidson, Geerlings & Wade
by Marilyn DarlingHow do you transform your organization into a learning organization? Shell Oil, Harley-Davidson, and Geerlings & Wade are three companies that have been early adopters in the use of After Action Reviews (AARs) to foster organizational learning. This art -
Taxonomy of Collaboration
A High-Level Framework for Understanding Types of Collaborative Services
by David MarshakCompanies are making critical decisions on collaboration platforms and services within a highly dynamic marketplace. We begin our renewed focus on the collaboration space with a set of key distinctions that will enable better understanding, evaluation, a -
The Death of Command and Control?
Leaders of Large Organizations in Business, Politics, and Even the Military Are in for Some Big Surprises
by Marc PrenskyYour organization’s culture is about to be challenged by the “Digital Natives” who have entered the workforce. Are you prepared? Unlikely. -
iPhrase One Step V.4.5 Product Search Solution
Advanced Search and Presentation
by Susan AldrichiPhrase’s One Step product capabilities stack up well against our product search evaluation criteria. -
Learning about Emergent Learning, Part 1
The Evolution of After Action Reviews (AARs) at the U.S. Army
by Marilyn DarlingIf you want to master organizational change, we recommend that you unleash the power of emergent learning in your organization. Start with After Action Reviews. -
IBM Delivers Clear Messages on the Future of Lotus Technologies
Report from Lotusphere 2004
by David MarshakIBM used Lotusphere 2004 to provide a concise roadmap for the future of its Notes/Domino and Workplace product families. -
SAS Marketing Optimization 3.2
Improving the Customer-Centricity and Effectiveness of Cross-Channel Marketing
by Mitchell KramerThis report evaluates SAS Marketing Optimization against our evaluation framework for customer-centric analytic applications. -
Why Skype’s Peer-to-Peer Voice over IP Is Revolutionary
The Customer Revolution Continues: End Users' Adoption of Skype Could Challenge the Global Telecommunications Industry
by Patricia SeyboldSkype offers a compelling combination of voice over IP telephone service and presence awareness, leveraging peer-to-peer networking. The result is a killer app--an application that makes it advantageous for households and businesses around the world to u -
Best Practices in Dealing with Consumers’ Cross-Channel Retail Behavior
Meeting Consumers' 'Moments of Truth' as They Shop across Channels
by Patricia SeyboldMany of today’s consumers prefer to shop across channels—for example, researching online, buying in the store, and getting support by phone. Cross-channel retail poses significant challenges for retailers and for suppliers of consumer products. We offer -
From Scenarios to Solutions: Use Case Techniques Applied, Part 3
Transforming Customer Scenarios to Use Cases
by Robert Eugene SheltonThis report works through the third part of a case study of translating Customer Scenarios to Use Cases. -
IBM WebSphere Commerce V.5.5 Product Search Solution
Advanced Merchandising and Basic Search
by Susan AldrichIBM’s WebSphere Commerce platform includes a product search engine and related marketing capabilities that stack up well against our product search evaluation criteria.
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