• Blog
• Articles
• Books
• Training
• Consulting

Articles

• PSGroup Bull's-Eye: Product Search Solutions: Best Architectures

  Which Providers Offer the Best Architectures?

  by Susan Aldrich

  Which vendor solution hits the Patricia Seybold Group Bull’s-Eye for Architecture against our product search evaluation framework?
  May. 6, 2004

  All Members

  

• Securing Roving Content

  Taking Stock of Microsoft-InterTrust Deal for the Future of Digital Rights Management

  by Geoffrey Bock

  With the settlement of its patent dispute with InterTrust, Microsoft is now poised to standardize a set of underlying enterprise digital rights management services for roving content.
  May. 6, 2004

  All Members

  

• IBM Tivoli Configuration Manager v4.2

  IBM’s Heterogeneous Configuration Management Solution

  by Robert Eugene Shelton

  This report evaluates IBM’s Tivoli configuration management solution against the PSGroup product evaluation framework for configuration management products.
  Apr. 29, 2004

  All Members

  

• PSGroup Bull's-Eye: Product Search Solutions: Best Design and Development Capabilities

  Which Providers Offer the Best Design and Development Capabilities?

  by Susan Aldrich

  Which vendor solution hits the Patricia Seybold Group Bull’s-Eye for design and development against our product search evaluation framework?
  Apr. 29, 2004

  All Members

  

• WebEx Meeting Center

  The Leader in Market Share Provides Impressive Collaborative Functionality

  by David Marshak

  See how WebEx Meeting Center rates against our online meeting evaluation framework.
  Apr. 29, 2004

  All Members

  

• Evaluating Configuration Management Products

  Why You Need Configuration Management Software and How to Select it

  by Robert Eugene Shelton

  This report outlines the Patricia Seybold Group’s framework for evaluating configuration management products and helps you structure a business case to determine the ROI on such products in your organization.
  Apr. 22, 2004

  All Members

  

• KXEN Analytical Framework 3.0

  Data Mining Made Much Easier

  by Mitchell Kramer

  This report evaluates KXEN Analytic Framework 3.0 against our evaluation framework for customer relationship analytic applications.
  Apr. 22, 2004

  All Members

  

• PSGroup Bull's-Eye: Product Search Solutions: Best Merchandiser Support Capabilities

  Which Providers Offer the Best Merchandiser Support Capabilities?

  by Susan Aldrich

  Which vendor solution hits the Patricia Seybold Group Bull’s-Eye for merchandiser support against our product search evaluation framework?
  Apr. 22, 2004

  All Members

  

• Microsoft Commerce Server 2002 Product Search Solution

  Basic Search and Advanced Merchandising

  by Susan Aldrich

  Microsoft Commerce Server 2002 includes a search engine that stacks up well in some key areas of our Product Search Evaluation Framework.
  Apr. 15, 2004

  All Members

  

• Project Avalanche

  Corporate IT Executives Band Together to Evolve Shared IP

  by Patricia Seybold

  The Avalanche Corporate Technology Cooperative, also known as "Project: Avalanche" is a brand new corporate customer-led initiative to enable corporate IT executives to extract more value out of their IT investments. Avalanche Cooperative members can now
  Apr. 15, 2004

  All Members

  

• PSGroup Bull's-Eye: Product Search Solutions: Best Retrieval and Results Management Capabilities

  Which Providers Offer the Best Retrieval and Results Management Capabilities?

  by Susan Aldrich

  Which vendor solution hits the Patricia Seybold Group Bull’s-Eye for retrieval and results management against our product search evaluation framework?
  Apr. 15, 2004

  All Members

  

• Content Management Feature Comparison Matrix

  Comparing Seven Enterprise Content Management Products against Our Evaluation Framework

  by Geoffrey Bock

  The content management feature comparison matrix summarizes our assessments of six enterprise content management products--Documentum 5 ECM Platform, FileNet P8, IBM Content Manager V.8.2, Interwoven 5.5 Content Infrastructure, Merant Collage V.4.0, Micr
  Apr. 8, 2004

  All Members

  

• Raindance Meeting Edition

  Raindance Brings the Feeling of Face-to-Face Meetings Online

  by David Marshak

  See how Raindance Meeting Edition rates against our online meeting evaluation framework.
  Apr. 8, 2004

  All Members

  

• How Strong Is Your Customer Experience?

  Building Strong Customer Experiences Twelve Ways

  by Mitchell Kramer

  Customer experience is the environment in which your customers do business with you. Build a stronger customer experience, and you’ll improve customer satisfaction, loyalty, and profitability. Learn in this report how to build stronger customer experienc
  Apr. 1, 2004

  All Members

  

• Providing Matter-Centric Collaboration at Holland & Knight

  Expediting the Delivery of Legal Services by Unifying the Management of Business Information

  by Geoffrey Bock

  Holland & Knight, a large American law firm with offices in many cities, seeks to function as an integrated organization. It has implemented WorkSite from Interwoven to manage content around client matters and practice areas, rather than managing content
  Apr. 1, 2004

  All Members

  

• Rethinking CRM

  Customers Don't Want to Be Managed; They Do Want Good Experiences and Outcomes

  by Patricia Seybold

  Today’s customer-centric executives have expanded the purview of their CRM initiatives to encompass end-to-end customer experience management. Their mandate now includes merchandising and product information, as well as all customer-impacting operational
  Apr. 1, 2004

  All Members

  

• E-Merchandising at drugstore.com

  How drugstore.com Organizes and Automates Product Merchandising and Marketing

  by Susan Aldrich

  At drugstore.com, constant on-site promotions, internet advertising, and a 30 percent annual turnover in SKUs are managed with a high degree of consistency.
  Mar. 25, 2004

  All Members

  

• Marketswitch TRUE Optimization Suite 4.7

  Customer Relationship Analytic Applications that Improve Marketing Effectiveness and Efficiency

  by Mitchell Kramer

  This report evaluates the Marketswitch TRUE Suite against our evaluation framework for customer-centric analytic applications.
  Mar. 18, 2004

  All Members

  

• Product Search Solution RFP Template

  Patricia Seybold Group's Template for Preparing an RFP

  by Susan Aldrich

  You can write a great Product Search Solution RFP in a short time using our outline, Product Search Evaluation Framework, and following our guidance.
  Mar. 18, 2004

  All Members

  

• Vignette Application Portal 7.0

  Updating a Mature Portal Platform

  by David Marshak

  We evaluate Vignette Application Portal (formerly Epicentric) against our portal platform framework.
  Mar. 18, 2004

  All Members