Search & Recommendations
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Site Search Self-Assessment
How Does Your Company’s Search Capability Stack Up?
by Susan AldrichIf your organization can’t agree on whether your site search is adequate, use our self-assessment to shift from anecdote to analysis. -
Self-Service Resolution: Cable TV Companies
Comparing Charter Communications, Comcast, Cox Communications, Time Warner Cable, and Verizon Search Experiences
by Susan AldrichThe search experiences at five cable TV companies, Charter Communications, Comcast, Cox Communications, Time Warner Cable, and Verizon are compared in light of a problem resolution scenario. -
What Differentiates the Search Experience?
Philosophy and Search Management Make the Difference at Online Department Stores
by Susan AldrichDoes site search differentiate the online customer experience? Evaluation of search at four department stores suggests that it does. -
Search Experience Metrics
Key Indicators You Should Be Tracking for Customer Search Experience
by Susan AldrichA great search experience is the starting point for an acceptable customer experience. There are 2 metrics that will tell you how well your company performs against customer expectations. -
Seeker Experience Survey
Is Search Getting Better?
by Susan AldrichOur survey of seeker experience and projects to improve findability indicate much is spent, but much is left to be done. -
Knova Self-Service V.6: Self-Service and Support Search Solution
Advanced Linguistics, Auto Classification, and Ontology
by Susan AldrichKnova Self-Service V.6, a solution for resolution management on customer support Web sites, incorporates a search engine that stacks up well against our self-service and support search solution evaluation framework. -
Discovering Findability Requirements from Customer Scenario Maps
Building Your Search and Navigation Approach
by Susan AldrichOur findability requirements discovery methodology is centered on customer requirements and the customer’s perspective. -
Managing Findability: Critical Core Competency
Roles, Responsibilities, Programs, and Metrics You'll Need to Make It Easy for Audiences to Find the Right Information
by Susan AldrichHow do you bring the quality, control and findability to your oceans of information? You need to invest in key roles and programs. -
PSGroup Bulls-Eye: Self-Service and Support Search
Which Providers Offer the Best Controls for Managing the Search Experience? Featuring EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus
by Susan AldrichThis Bulls-Eye is our ranking of the search management and tuning capabilities of self-service and support search products from seven vendors: EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus. -
PSGroup Bull's-Eye: Self-Service and Support Search Solutions: Best Retrieval and Results Management
Which Providers Offer the Best Retrieval and Results Management? Featuring EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus
by Susan AldrichThis Bull’s-Eye is our ranking of the retrieval and results management capabilities of self-service and support search products from seven vendors: EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus. -
Self-Service and Support Search Solution Comparison Matrix
EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus Compared to Our Evaluation Framework
by Susan AldrichThis report presents a side-by-side comparison of seven solutions against 23 criteria identified by our Self-Service and Support Search Solution Evaluation Framework. -
Primus Enterprise Search V.4 Self-Service and Support Search Solution
Classification and Context
by Susan AldrichPrimus Enterprise Search stacks up very well against our self-service and support search solution evaluation framework. -
Strategic Planning for Search
Where We Think You’ll Want to Take Search
by Susan AldrichThe range of problems search engines will address, and the value of findability, will increase steadily through 2007. An acceptable level of findability requires some new investments in technology and information management tasks--plus leadership. -
How to Think about Search
Findability Factors Include Technology and Tasks
by Susan AldrichThere are a lot of people who think search is terrible. We believe that the dissatisfaction reflects a focus on the wrong problem. The problem is not search. The problem is findability. -
FAST Data Search V 4.0 Self-Service and Support Search Solution
Pipelines, Information Management, and Dynamic Navigation
by Susan AldrichFAST Data Search stacks up very well against our self-service and support solution evaluation framework. -
Self-Service and Support Search Solution RFP Template
Patricia Seybold Group's Template for Preparing an RFP
by Susan AldrichYou can write a great Self-Service and Support Search Solution RFP in a short time using our outline and the Self-Service and Support Search Solution Evaluation Framework, and following our guidance. -
InQuira Self-Service and Support Search Solution
Advanced Linguistics, Dynamic Navigation, and Classification
by Susan AldrichInQuira 6.5, a premium search engine, stacks up well against our self-service and support search solution evaluation framework. -
Endeca ProFind V4.5 Self-Service and Support Search Solution
Dynamic Navigation, Team Support, and Concept Classification
by Susan AldrichEndeca ProFind, a premium search engine, stacks up well against our Product Search Evaluation Framework. -
EasyAsk for Commerce V.9.1 Self-Service and Support Search Solution
Advanced Linguistic Processing, Dynamic Navigation, and Federation
by Susan AldrichEasyAsk for Commerce capabilities stack up well against our self-service and support search evaluation criteria. -
iPhrase OneStep V. 4.7 Self-Service and Support Search Solution
Advanced Search and Navigation, Email Deflection, and Analytics
by Susan AldrichiPhrase OneStep’s capabilities stack up well against our self-service and support search evaluation criteria.
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